Customer Service Shift Supervisor

Edtech.com's Summary

George Mason University is hiring a Customer Service Shift Supervisor for the Freedom Aquatic and Fitness Center. The supervisor will oversee front desk operations, ensure excellent customer service and safety, assist staff and members, and handle shift-related administrative tasks such as email responses and register reconciliation.

Highlights

Supervise Customer Service Agents and oversee front desk operations during assigned shifts.
Respond to member emails via the registration account and close out register business at shift end.
Maintain safety protocols and ensure staff follow emergency and security procedures.
High School diploma or equivalent required, with proven leadership skills and a strong customer service background.
Preferred supervisory and organizational skills to manage communication in a busy environment.
Extensive customer service experience preferred in fitness or hospitality industries.
Part-time hourly position with variable shifts including weekdays, evenings, and weekends.
On-site work required at the Freedom Aquatic and Fitness Center in Manassas, VA.
Salary is commensurate with education and experience.
Criminal and financial background checks required.

Customer Service Shift Supervisor Full Description

Department: Regional Campuses

Classification: GMU Worker

Job Category:Â Part-Time / Hourly Wage

Job Type:Â Part-Time

Work Schedule:Â Varies

Typical Available Shifts (Days/Hours):Â Versatility is the key for a successful candidate. Shifts may include some weekdays, 10am-4pm daytime shifts; one or two weekday evening shifts, typically 4-10pm; and/or one or two weekend shifts, usually 8am-1:30pm or 1:30-8pm on Saturdays, or 8am-1pm or 1-6pm on Sundays

Location: Manassas, VA

Workplace Type:Â On Site Required

Salary:Â Salary commensurate with education and experience

Criminal Background Check:Â Yes

Financial Background Check: Yes

About the Department:

The Freedom Aquatic & Fitness Center opened in September 1999 and is one of the largest facilities of its type in Northern Virginia. Located on the Science and Technology campus in Prince William county of George Mason University, the 110,000 square foot facility features a 50-meter competition pool; leisure pool; whirlpool; locker facilities and family locker rooms; gymnasium with two practice courts; cardiovascular and strength training equipment; group fitness, mind/body and spin studios; three racquetball/activity courts; community room and classroom; and outdoor field and sand volleyball court.

About the Position:

Customer Service Shift Supervisors are working supervisors. Successful supervisors play a key role in keeping the Customer Service Agents focused on providing excellent customer service through all front desk operations during their assigned shifts. Modeling, monitoring, and affirming appropriate behavior is emphasized on all shifts and availability to answer and assist with bothÂ CSAÂ or member/guest questions as the need arises, ensuring members feel welcome, making sure they are correctly directed to the proper department or activity, and ultimately aiming to provide a pleasant and positive customer service experience.

Responsibilities:

Reviewing and answering emails from members via the registration account;
Reconciling and closing register business at the end of shifts;
Maintaining the safety of our members and other employees; and
Assuring all staff follow all procedures related to emergency and security matters.

Required Qualifications:

High School diploma or equivalent;
Proven leadership skills;
Unquestionable reliability;
Ability to become quickly knowledgeable about membership options, program offerings, and all services and products available to create value for our members and prospects; and
An extensive customer service background in service industries, preferably in the fitness and/or hospitality field.

Preferred Qualifications:

Demonstrated and proven supervisory and organizational skills are preferred to ensure effective and appropriate communication of large amounts of information in a very busy work environment.

Instructions to Applicants:Â

For full consideration, applicants must apply for theÂ Customer Service Shift Supervisor at https://jobs.gmu.edu/.Â Complete and submit the online application to include three professional references with contact information, and provide a resume for review.

Posting Open Date:Â May 14, 2026

Posting Close Date:Â Â June 19, 2026

Original Job Description