Customer Service Specialist

🇺🇸 Raleigh, NC

🕑 Full-Time

💰 $43K - $45K

💻 Customer Support

🗓️ November 12th, 2025

Edtech.com's Summary

NC State University is hiring a Customer Service Specialist to join the Facilities Division's Business Systems Office. The role involves serving as the first point of contact for facilities-related inquiries, managing incoming communications, documenting and routing service requests, and ensuring timely resolution by coordinating with various campus divisions.

Highlights

Field and process facilities-related customer service requests via calls and electronic platforms (AiM and ReADY).
Codify requests to maintain systematic flow and data integrity across departments.
Coordinate campus-wide utility service interruptions and communicate with stakeholders.
Provide quality assurance for data in AiM Integrated Work Management and ReADY systems.
Collaborate with divisions such as Athletics, Campus Enterprises, and Campus Health for complex operations.
Operate the Service Center independently when required, demonstrating comprehensive knowledge.
Bachelor's degree or equivalent combination of experience and training required.
Valid North Carolina driver's license required within 60 days of hire.
Salary range: $43,000 - $45,000 with classification salary band $35,589 - $64,499.
Work schedule is Monday to Friday, 8:00 a.m. to 5:00 p.m., with mandatory adverse weather and emergency duties.