Edtech.com's Summary

The Pennsylvania State University is hiring a Customer Service Support. This role involves providing internal and external customer support for various University services including housing, dining, and transportation, requiring knowledge of university policies to troubleshoot issues, deliver timely assistance, and promote university programs and services.

Highlights

Provide excellent customer service and serve as the first line of contact for customers, guests, faculty, staff, students, vendors, and other stakeholders.
Produce accurate and timely transactions and process a variety of financial transactions.
Communicate regularly with diverse customers and respond appropriately to routine questions and needs.
Track and maintain inventory and operate various equipment and computer systems.
Report unusual situations or concerns to management promptly.
Requires knowledge of university policies, procedures, practices, and protocols.
Minimum education requirement: GED or High School diploma; no prior relevant work experience required, but relevant experience can substitute for education.
No certifications required for this position.
Salary range from $31,600 to $45,800 depending on grade level.
Benefits include comprehensive medical, dental, vision coverage, robust retirement plans, paid time off, and a 75% tuition discount for employees and eligible family members.

Customer Service Support Full Description

APPLICATION INSTRUCTIONS:

CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

POSITION SPECIFICS

Customer Service Representatives provide internal and external customer support for University functions, events, and services including housing, dining, hospitality, transportation, facilities, athletics, agriculture, etc. Tasks require knowledge of University policies, procedures, practices, and protocols to troubleshoot issues, to provide timely resolutions and assistance, and to promote/market products, projects, programs, and services.

Resonsible for performing a variety of customer service responsibilities which may include some or all of the following:
•Provide Excellent Customer Service.
•Produce Accurate and Timely Transactions.
•Serve as first line of contact for all customers, guests, faculty, staff, students, vendors, and other stakeholders.
•Communicate with diverse customers on a regular basis.
•Respond to routine customer questions and/or needs, and provide appropriate response/service for situation.
•Process a variety of financial transactions.
•Track and Maintain inventory.
•Operate various equipment and computer systems.
•Report unusual situations or concerns to management.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS
General Equivalency Diploma (GED) or High School (HS)No prior relevant work experience required; previous relevant work experience accepted in lieu of

education.Required Certifications:None

BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS
The salary range for this position, including all possible grades, is $31,600.00 - $45,800.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.

Federal Contractors Labor Law Poster

PA State Labor Law Poster

Penn State Policies

Hotlines

Original Job Description

APPLICATION INSTRUCTIONS:

CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

POSITION SPECIFICS

education.Required Certifications:None

BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS
The salary range for this position, including all possible grades, is $31,600.00 - $45,800.00.

Salary Structure - Information on Penn State's salary structure

CAMPUS SECURITY CRIME STATISTICS

EEO IS THE LAW

Federal Contractors Labor Law Poster

PA State Labor Law Poster

Penn State Policies

Hotlines

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Customer Service Support

Edtech.com's Summary

Customer Service Support Full Description

APPLICATION INSTRUCTIONS:

Student Account Rep I

Associate Client Value Partner

Customer Service and Sales

Customer Care Team Lead

Student Support Specialist