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Weber State University logo

Weber State University

Customer Service Team Member

🇺🇸 Ogden, UT

🕑 Part-Time

💰 $12 per Hour

💻 Customer Support

🗓️ December 8th, 2025

Edtech.com's Summary

Weber State University is hiring a Customer Service Team Member. The role involves assisting customers in the Wildcat store by greeting them, helping find books and merchandise, operating the cash register, and maintaining the store's organization. The team member will also address customer questions including those about payment plans and product availability.

Highlights
  • Assist customers by greeting, answering questions about textbooks, rentals, eBooks, access codes, and inventory.
  • Help customers find books, pull orders, sell merchandise, and operate the cash register after training.
  • Maintain store cleanliness and organize stock inventory.
  • Required knowledge: cash register operation (training provided) and general product information.
  • Compensation: $11.75 hourly pay rate.
  • Required qualifications: High School Diploma and Federal Work Study Program application.
  • Preferred qualifications: punctuality, reliability, customer service orientation, ability to work at least 20 hours weekly including evenings and weekends, and capability to lift up to 50 lbs.
  • No background check required.
  • Position involves physical activities such as standing, bending, lifting up to 50 pounds, and moving around the store.
  • Responsibilities include assisting a diverse customer base within the university bookstore environment.

Customer Service Team Member Full Description

Customer Service Team Member
Position Details
 WSU's Commitment to Equal Opportunity 
Weber State University is an Equal Opportunity Employer committed to creating an environment welcoming to all individuals. We strive to create a culture where everyone feels valued and appreciated. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32).

 Position Information 
Position Title  | Customer Service Team Member
Requisition Number  | H00960P
Position Category  | Hourly/Work Study
Campus Location  | Weber State University - Ogden, UT
Hours per week  |
Months per year  |
Alternate work schedule  |
Pay Grade  |
Salary  |
Hourly Pay Rate  | $11.75
FLSA  |

Job Summary/Basic Function  | Individual will assist customers in the Wildcat store in all capacities in a wide variety of tasks: greet customers in a friendly, professional manner; become knowledgeable about the textbook floor including textbooks, rentals, eBooks, access codes, book availability, etc.; assist customers with finding books and answering their questions in a professional and helpful manner; help pull books for orders, sell books and Wildcat Store merchandise; stock inventory, keep store clean and orderly. Will be trained to operate a cash register, assist customers with purchases and any questions relating to payment plans.
Required Qualifications  | High School Diploma
Preferred Qualifications  | Must be punctual and reliable. Friendly and customer service oriented.

Must be able to work at least 20 hours per week, including evenings and some weekends.

Must have applied to the Federal Work Study Program.

Must be able to lift up to 50 lbs
Background Check?  | No
 Posting Detail Information 
Job Open Date  | 12/08/2025
Review Date  | 12/10/2025
Job Close Date  | 01/08/2026
Open Until Filled  |
Quick Link for Direct Access to Posting  | https://jobs.weber.edu/postings/11550
Notes to Applicant  | To apply, complete the online application, attach a resume, and the contact information for three references.

If you are hired, please keep in mind that you will need to complete the appropriate Payroll and HR documents prior to beginning work.

The screening of applicants will begin immediately.

Due to the Affordable Care Act (ACA), individuals who have worked in a salaried capacity for Weber State University are ineligible to be hired as an hourly or adjunct employee at Weber State for six months.

 ADA Essential Job Function 
Physical Activity of this position  | Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles. , Bending legs at knee to come to a rest on knee or knees., Bending the body downward and forward by bending leg and spine. , Moving about on hands and knees or hands and feet. , Extending hand(s) and arm(s) in any direction., Standing. Particularly for sustained periods of time. , Moving about to accomplish tasks, particularly for long distances or moving from one work site to another., Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. , Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. , Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. , Expressing or exchanging ideas. Those activities in which they must convey detailed or important instructions to other workers accurately or quickly. , Ability to receive detailed information with or without assistance.
Physical Requirements of this position  | Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Visual Acuity Requirements including color, depth perception and field of vision.  | Required to perform activities such as preparing and analyzing data and figures; transcribing; using a computer terminal; extensive reading.
The conditions the worker will be subject to in this position.  | None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
Supplemental Questions
Required fields are indicated with an asterisk (*).
  1. * How did you hear about this employment opportunity? 
    • Public Job Posting
    • Internal Job Posting
    • Agency Referral
    • Advertisement/Publication 
    • Personal Referral
    • Website
    • Other
Documents Needed to Apply
Required Documents
  1. Resume
  2. List of References with Contact Info
Optional Documents
 3848 Harrison Blvd. Ogden, Utah 84408 
 (801) 626-6000 

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