McGraw Hill
Customer Strategy Operations Specialist
🇺🇸
Remote - US
🕑
Full-Time
💰
$62K - $65K
💻
Operations
🗓️
June 1st, 2026
Gainsight
Planhat
SaaS
Edtech.com's Summary
McGraw Hill is hiring a Customer Strategy Operations Specialist. This role involves supporting and optimizing business systems critical to the Customer Success organization by configuring workflows, maintaining system data, resolving support tickets, and collaborating cross-functionally to enhance system performance and processes. The specialist also develops reports and insights, assists with system integrations, and participates in onboarding new business platforms.
Highlights
- Administer and optimize Customer Success platforms and configure workflows.
- Build and refine operational workflows and system processes.
- Investigate and resolve internal support tickets for business systems.
- Collaborate with Salesforce, data, and operations teams for system alignment.
- Develop ad hoc reports and insights using SQL, reporting tools, and Excel.
- Assist with integrating business systems and data flow management.
- Participate in onboarding and enhancing business systems and platforms.
- Monitor key operational metrics such as customer health scores and system performance.
- Requires Bachelor's degree in related fields (Information Technology, Business Administration, Computer Programming).
- Experience with Salesforce, Gainsight, Planhat, Pendo or similar customer success platforms, and proficiency in SQL and advanced Excel.
- Strong communication, collaboration, and project management skills needed.
- Position is full-time and remote within the United States.
- Compensation range is $62,000 to $65,000 annually, with variable base pay based on experience and location plus medical and other benefits.
Customer Strategy Operations Specialist Full Description
Overview
Make an Impact!
At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher's time and a student's learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life.
At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher's time and a student's learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life.
How can you make an impact?
McGraw Hill, the leading provider of digital and print educational resources, is looking for a Customer Strategy Operations Specialist to support critical business systems that power our Customer Success organization. In this role, you will help optimize the tools, data, and workflows that enable teams to better serve customers and drive product adoption. You will collaborate cross‑functionally to improve system performance, streamline processes, and ensure teams have the insights and infrastructure they need to succeed.
McGraw Hill, the leading provider of digital and print educational resources, is looking for a Customer Strategy Operations Specialist to support critical business systems that power our Customer Success organization. In this role, you will help optimize the tools, data, and workflows that enable teams to better serve customers and drive product adoption. You will collaborate cross‑functionally to improve system performance, streamline processes, and ensure teams have the insights and infrastructure they need to succeed.
This is a remote position open to applicants authorized to work for any employer within the United States.
What you will be doing:
- Support the administration and optimization of key Customer Success platforms, including configuring workflows, maintaining system data, and ensuring effective platform usage.
- Build and refine workflows, scripts, and system processes that improve operational efficiency and communication between internal teams and customers.
- Investigate and resolve internal support tickets related to business systems to ensure proper functionality and user adoption.
- Collaborate with cross‑functional teams including Salesforce, data, and operations teams to ensure alignment across systems and processes.
- Develop ad hoc reports and insights using SQL queries, system reporting tools, and Excel to support internal decision‑making and customer reporting needs.
- Assist with integrating business systems and ensuring smooth data flow across the McGraw Hill data ecosystem.
- Participate in the discovery, onboarding, and implementation of new business systems and platform enhancements.
Monitor and improve key operational metrics such as customer health scores and system performance indicators.
We're looking for someone with:
- Bachelor's degree in Information Technology, Business Administration, Computer Programming, or a related field.
- Experience working with business systems such as Salesforce, Gainsight, Planhat, Pendo, or similar customer success platforms.
- Experience building workflows or supporting operational processes within SaaS or customer success environments.
- Proficiency with SQL, database concepts, or data analysis used for reporting and system insights.
- Advanced Microsoft Office skills, particularly Excel for data analysis, reporting, and visualization.
- Experience with business process mapping, system integrations, or operational process improvements.
- Strong communication and collaboration skills with the ability to work effectively across cross‑functional teams.
- Strong organizational and project management skills with the ability to manage multiple priorities in a fast‑changing environment.
Why work for us?
The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights.
The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights.
The pay range for this position is between $62,000 - $65,000 annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered. Click here to learn more about our benefit offerings.
McGraw Hill recruiters always use a "@mheducation.com or @careers.mheducation.com" email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.
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McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with "like skills" based on resume and job data. To request an alternative screening process, please select "Opt-Out" when asked to "Consent to use of Automated Employment Decision Tools" during the application.
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