Customer Success Engineer

🇺🇸 New York, New York 🕑 Full-Time 💰 $100K - $140K 💻 Other 🗓️ October 18th, 2026

Customer Success

Edtech.com's Summary

Flint is hiring a Customer Success Engineer to own a portfolio of school accounts, adoption, and renewals at an AI-powered platform for K-12 schools. The role is the second hire on the Customer Success team, based in New York City, and is as much about building automation and workflows as running accounts.

Highlights

Manage school accounts end to end, including inbound customer communication, adoption, and renewals
Create customer-facing resources such as product updates, help center content, and teacher professional development materials
Run virtual and occasional onsite professional development sessions for teachers at partner schools
Use AI tools and lightweight internal systems to speed up and standardize customer work
Analyze what drives retention, adoption, and expansion, and turn it into better processes and tooling
Requires about 1-3 years in customer success, support, or operations, and works directly with the CEO and GTM Chief of Staff

Customer Success Engineer Full Description

Customer Success Engineer

Flint | New York City | Full-Time

Base salary: $100,000 - $140,000, plus meaningful equity

About Flint

Founded in 2023, Flint is an AI-powered platform built for schools. In three years it has partnered with hundreds of schools across the U.S. and internationally, supporting more than 750,000 students, and it is now scaling its Customer Success function to keep schools supported, engaged, and successful as it grows.

About the Role

Flint is looking for a Customer Success Engineer who cares about customer outcomes and wants to use systems, automation, and AI to deliver them better at scale. You will be the second member of the Customer Success team, owning real accounts, renewals, and outcomes while helping improve how the whole function operates, and you will work regularly with the CEO and GTM Chief of Staff.

This is a builder role inside Customer Success. Flint believes every role should be AI-native, using AI as a core part of how the team writes, analyzes, supports customers, and builds workflows.

What You Will Do

Own inbound customer communication.
Manage a portfolio of school accounts, ensuring adoption and successful renewals.
Create and improve customer-facing resources, including product updates, help center content, and teacher professional development materials.
Use AI tools and lightweight internal systems to improve the speed, quality, and consistency of customer work.
Run virtual and sometimes onsite professional development sessions for teachers at Flint partner schools.
Learn what drives retention, adoption, expansion, and net revenue retention, and turn those learnings into better processes, tooling, and automation.

Who You Are

About one to three years of experience in customer success, support, operations, or a similar customer-facing, systems-adjacent role.
You care about outcomes such as retention, adoption, and customer impact, not just activity.
You like ownership and ambiguity and enjoy building the plane while flying it.
Bonus: experience in education, teaching, or edtech, and startup experience.

How to Apply

Email Sohan at [email protected] with your LinkedIn and two to three bullet points explaining why your past experience makes you a great fit, using the subject line [CSE Role] Your Full Name.