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McGraw Hill
Customer Success Intern
Customer Success
Sales
CRM
Edtech.com's Summary
McGraw Hill is hiring a Customer Success Intern to support its subscription-based learning products for doctors across India. The 12-month contract role centers on outbound relationship-building with healthcare professionals, guiding them from onboarding through renewal to drive product adoption. Daily work blends outbound calling with CRM reporting to track engagement and subscription outcomes.
Highlights
- Places outbound calls to doctors across India to introduce and explain McGraw Hill's subscription-based products
- Tailors product demonstrations and feature discussions to each doctor's specific needs and concerns
- Builds and maintains ongoing relationships with doctors to drive subscription adoption and renewals
- Resolves customer queries, complaints, and feedback in a professional, timely manner
- Coordinates with Digital Product Trainers to schedule product training sessions when needed
- Partners with sales and marketing teams to keep outreach strategies and messaging aligned
- Logs customer interactions and follow-ups in the CRM system
- Prepares daily and weekly reports on call activity, engagement, and subscription outcomes
- Wants 1-2 years of experience in telecalling, sales, or customer service, with healthcare or pharma background preferred
- Welcomes fresh graduates with strong communication skills and sales aptitude as an alternative path in
- Works from McGraw Hill's Noida office in a hybrid arrangement
Customer Success Intern Full Description
Aspire to grow!
McGraw Hill is a global education innovation company offering solutions from textbooks to EdTech platforms. We are looking for an Implementation Intern based in our Noida – Hybrid office plays a pivotal role in promoting our subscription-based products to doctors across India.
This role is a 12 MONTHS contractual position, offering a focused opportunity to contribute to key projects while gaining valuable hands-on experience.
How are you creating an impact?
This position involves proactively building and maintaining strong relationships with healthcare professionals by understanding their needs, addressing queries, and providing timely, accurate information about our offerings. The role requires engaging with customers throughout the subscription lifecycle, supporting onboarding and usage, resolving concerns, and ensuring a positive experience that leads to successful subscription adoption, retention, and long-term satisfaction.
What will you be doing?
- Conduct outbound calls to doctors to introduce and explain subscription-based products.
- Clearly communicate product features and benefits, tailoring discussions to address individual needs and concerns.
- Build and maintain strong relationships with doctors to drive subscription adoption and renewals.
- Address queries, complaints, and feedback in a professional and timely manner.
- Coordinate with Digital Product Trainers to schedule product training sessions when required.
- Work closely with sales and marketing teams to ensure alignment on outreach strategies and messaging.
- Share insights and feedback from doctors to support continuous improvement of products and services.
- Maintain accurate and up-to-date records of customer interactions and follow-ups in the CRM system.
- Prepare and submit daily and weekly reports on call activity, engagement levels, and subscription outcomes.
We are looking for someone with:
- 1–2 years of experience in telecalling, sales, or customer service; healthcare or pharma experience preferred.
- Fresh graduates with strong communication skills and sales aptitude are welcome.
- Strong verbal communication skills in English and regional languages.
- Persuasive, empathetic, and customer-focused approach.
- Basic knowledge of pharmaceutical products and healthcare industry is a plus.
- Proficient in CRM tools and MS Office.
- Goal-oriented, self-motivated, and a collaborative team player.
- Resilient with a positive attitude toward rejection.
Why McGraw Hill?
There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do!
McGraw Hill recruiters always use a “@mheducation.com” email address or communicate through our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.
McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with “like skills” based on resume and job data. To request an alternative screening process, please select “Opt-Out” when asked to “Consent to use of Automated Employment Decision Tools” during the application.
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