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Magma Math
Customer Success Manager (Los Angeles Area)
🇺🇸
Hybrid - El Segundo, California
🕑
Full-Time
💰
$90K - $110K
💻
Customer Success
🗓️
September 7th, 2026
K-12
SaaS
Edtech.com's Summary
Magma Math is hiring a Customer Success Manager to oversee and support midsize to large district partners in the Western US, ensuring successful implementation and continuous value from Magma's AI-powered math education platform. The role involves onboarding educators, fostering strong relationships with district stakeholders, promoting product adoption, and collaborating across teams to enhance customer experience and retention.
Highlights
- Manage and nurture relationships with district leaders, coaches, and teachers as the primary contact.
- Onboard new customers and guide them through successful implementation of Magma's products.
- Provide virtual and onsite training to support effective use of Magma’s platform in classrooms.
- Collaborate with Account Managers to address low usage and at-risk accounts and support renewals.
- Identify opportunities for account growth and advocate customer success to promote retention.
- Use data analysis to monitor customer usage trends and inform product improvements.
- Requires 2-5 years of Customer Success experience, preferably in ed tech, SaaS, or education sectors.
- Strong interpersonal skills, proactive problem-solving, and comfort speaking to large groups are essential.
- Salary range: $90,000 - $110,000 annually.
- Role involves flexibility across time zones and some travel; based in California with planned office opening in El Segundo.
Customer Success Manager (Los Angeles Area) Full Description
Customer Success Manager (Los Angeles Area)
About Magma Math
Magma is one of the world’s fastest-growing and most celebrated EdTech companies, transforming math education through the power of AI. Our platform turns handwritten solutions into digital insights, empowering teachers to focus on creativity and deeper learning — while giving them real-time visibility into student progress.
The result? More inclusive, engaging, and effective math classrooms for all learners.
But we’re not just building better tools. We’re tackling one of the biggest challenges in global education: math underperformance. With 1 in 5 students globally struggling in math — a subject that forms the backbone of so many career paths — we believe the opportunity to improve outcomes at scale is massive.
We’re already the go-to solution in thousands of schools — and we’re just getting started. As we expand rapidly across the U.S. and Europe, we’re building a team as ambitious as our mission: to help millions of students unlock their full potential in math.
The Role
As the Customer Success Manager, you will oversee, nurture, and sustain a portfolio for midsize to large district partners in the Western region of the US and play a powerful role in ensuring educators successfully implement and derive continuous value from Magma.
Your primary mission is to onboard teachers, coaches, and school leaders and see through their long term success with Magma. As a CSM, you will be highly visible to schools, and will communicate frequently with district stakeholders including administrators, coaches, curriculum directors, and teachers. With deep product knowledge and a customer-centric mindset, you will advise leaders on how to leverage Magma’s products and services to achieve their goals. You will work with coaches and teachers to ensure product adoption and best practices in the classroom, promoting exemplary mathematical instruction and discourse among teachers and students.
As a team player, you will collaborate with the CS team to exceed districts’ expectations and continuously modify the customer experience. Equally important, you will enhance the customer experience by communicating closely with other teams such as Account Management, Product and Sales and aligning on a shared vision.
Primary Responsibilities
- Build and maintain strong, trust-based relationships with district leaders and teachers as their primary point of contact
- Understand each district’s unique needs and objectives as they pertain to their larger goals for Magma in the classroom
- Regularly communicate with customers to check on their satisfaction and provide assistance
- Guide new customers through the onboarding process to ensure a successful implementation
- Provide virtual and onsite training and resources to help customers effectively use Magma’s products and services
- Strategize about low usage and at risk accounts, working closely with Account Managers to ensure our customers’ successful renewal.
- Identify growth opportunities and work with Account Managers to expand customer accounts.
- Strategize about low usage and at risk accounts, working closely with Account Managers to ensure our customers’ successful renewal.
- Encourage and support satisfied customers to become advocates, encouraging them to participate in case studies and testimonials.
- Gather customer feedback and insights to inform product development and improvement
- Analyze customer data and usage patterns to identify trends and opportunities for improvement
What you'll bring to the Magma team:
- 2-5 years of work experience as a Customer Success Manager
- Previous work in ed tech, SaaS, and/or education
- Desire to work in a scale-up environment
- Proven track record of building and retaining strong relationships
- Self-led and goal oriented
- A curious mindset with a strong eagerness to learn and understand the product's technical aspects
- Proactive problem solving and strong organizational abilities
- Experience in using data and evidence to inform decision-making
- High-energy and strong interpersonal skills
- Confidence and ease when speaking to large groups of people
- Flexibility with working across timezones and willingness to travel
Why you'll love working here:
- You'll be part of a growing tech scale-up with the incredibly important mission of positively impacting K-12 math education across the U.S.
- Supportive, highly collaborative team environment
- We invite your innovative ideas! Magma is open to new solutions and approaches. Your ideas and perspective will be incredibly valuable to the growth of Magma
- Visiting our partner districts is a blast! You’ll see Magma in action in the tri-state area and across the country. Meeting our district teams in person is an incredibly rewarding experience and you’ll learn deeply how the product is impacting student learning
- An opportunity to work on a meaningful mission and have an exceptional impact on education, society, and how children learn math across the world
Location: El Segundo, California
Salary: $90,000 - $110,000
Note: we are planning on opening an office in the El Segundo area. This role will start as remote and will be four days per week in office once we have an office location.
Department
Customer Success US
Locations
California
Customer Success US
Locations
California
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