Edtech.com's Summary

Informed K12 is hiring a Customer Success Manager. The role involves building strategic partnerships with school districts, developing and executing account strategies, and driving operational transformation through consultative engagement and data-driven insights.

Highlights

Lead strategic partnerships with school district clients to drive operational excellence and technology adoption.
Develop and adapt business-aligned success and account plans focusing on ROI and risk mitigation.
Use data storytelling to demonstrate progress, promote adoption, and identify expansion opportunities.
Build trust with diverse stakeholders, from executives to operational teams.
Hold clients and internal teams accountable to timelines and outcomes, proactively resolving challenges.
Require 6-12 years of experience in customer success, consulting, or enterprise client services with strong analytical and problem-solving skills.
Experience preferred in education technology or K12 sector and working in early-stage startups or entrepreneurial environments.
Compensation ranges from $156k to $170k OTE plus stock options.
Benefits include 100% healthcare coverage for employees, uncapped PTO, stipends for remote office setup, skills development, and monthly productivity and wifi allowances.

Customer Success Manager Full Description

Customer Success Manager

CA, US - Remote (within location)
Full-Time
Job Openings
Customer Success Manager

Location: Remote; Located in CA with ability to travel 30-40% of the time.

Who We Are

Informed K12 is transforming how school districts operate by bringing critical workflows online with the unique flexibility needed to serve the school community. In many ways, district-level processes have the greatest impact on student outputs and outcomes. However, today many school districts across the country remain stuck with fragmented, inefficient processes that lack cohesion. It only takes a single process to fail to lead to funding, staffing, and financial risk. At large, this may lead to budget overruns, compliance risks, and service disruptions to students and teachers.

Our platform enables educators and administrators to orchestrate their processes to run more efficient, transparent, and compliant school districts—so they can focus on what matters most: students.

We partner with educators and administrators to drive sustainable change across their organizations. As we scale, we’re looking for a Customer Success Manager who can build strategic partnerships, develop and execute account strategies, and influence change through data-driven insights and deep relationships.

About the Role

At Informed K12, the Customer Success Team is considered a competitive advantage, engaging with our clients with a consultative approach. We leverage our expertise to provide school districts with a clear path to large scale success and transformation.

The CSM leads the long game: co-architecting a high-impact partnership built on sustained value. Through data, storytelling, and strategic influence, you’ll help districts not only adopt technology, but win internal buy-in, modernize critical processes, and become models of operational excellence.

This isn’t a reactive support role. It’s about building belief in what's possible and being the trusted advisor who helps districts get there.

What You’ll Do

Engineer Long-Term Value

Develop deep understanding of client business priorities, goals, and risks
Craft business-aligned success plans that drive maturity and ROI
Craft and adapt strategic account plans - Escalate early risks and own mitigation strategies using data and evidence

Be the Strategist

Connect the dots between product capabilities and district needs, presenting bold but grounded paths forward
Own the account plan and narrative: “Here’s where you are. Here’s where we’re going. Here’s what greatness could look like.”

Own the Relationship

Build trust across multiple stakeholders—from cabinet-level leaders to operational doers
Position yourself as a consultative, reputable partner
Maintain account momentum by aligning internal teams and clients around shared goals

Prove and Grow Value

Use data and storytelling to show progress, drive adoption, and frame impact
Identify new use cases and opportunities for expansion that are tied to business outcomes

Drive Accountability and Progress

Step into complex or ambiguous challenges and provide structure, clarity, and a confident path forward
Hold both clients and internal teams accountable to timelines, outcomes, and commitments
Escalate when needed, but more importantly, unblock proactively

Who You Are

You’re a strategic consultant who brings both analytical and client engagement skills partnerships
You move fast, but thoughtfully, using data and context to prioritize the most important work
You are comfortable with ambiguity and excel at building clarity over time
You’re a natural relationship builder with a knack for persuading executive stakeholders toward beneficial outcomes

Qualifications:

What We Look For

6–12 years in customer success, consulting, or enterprise client services
Demonstrated success in managing and expanding customer accounts and experience preventing churn under difficult circumstances
Strong analytical and problem-solving skills, with the ability to identify trends and drive data-informed decisions
Experience implementing solutions, driving change management, and evangelizing outcomes
Early-stage startup experience, or experience working in an entrepreneurial environment
Experience driving success when working with highly complex organizations, ideally in K12
Highly developed Growth Mindset, Intrinsic Motivation, Emotional Intelligence, Accountability, and Systemic Thinking skills.

If You...

Want to do rewarding, high-stakes, high-impact work in public education
Think in frameworks, influence with empathy, and build trust quickly
Feel comfortable challenging clients and your own teammates when it’s what’s right
Want to help school districts win—not just adopt software

…we want to get to know you!

Benefits and Perks

Healthcare coverage covered at 100% for employees & 35% for all dependents
Uncapped PTO
Monthly productivity allowance (work where you thrive! This covers a co-working space, coffee shop, working lunch)
New hire stipend for remote office set-up
Monthly wifi reimbursement
Annual personal office supply stipend
Stipend for skills development (begins at 1-year anniversary)

Compensation: $156k - $170k OTE + Stock Options

Original Job Description

Customer Success Manager

CA, US - Remote (within location)
Full-Time
Job Openings
Customer Success Manager

Location: Remote; Located in CA with ability to travel 30-40% of the time.

Who We Are

Our platform enables educators and administrators to orchestrate their processes to run more efficient, transparent, and compliant school districts—so they can focus on what matters most: students.

About the Role

This isn’t a reactive support role. It’s about building belief in what's possible and being the trusted advisor who helps districts get there.

What You’ll Do

Engineer Long-Term Value

Develop deep understanding of client business priorities, goals, and risks
Craft business-aligned success plans that drive maturity and ROI
Craft and adapt strategic account plans - Escalate early risks and own mitigation strategies using data and evidence

Be the Strategist

Connect the dots between product capabilities and district needs, presenting bold but grounded paths forward
Own the account plan and narrative: “Here’s where you are. Here’s where we’re going. Here’s what greatness could look like.”

Own the Relationship

Build trust across multiple stakeholders—from cabinet-level leaders to operational doers
Position yourself as a consultative, reputable partner
Maintain account momentum by aligning internal teams and clients around shared goals

Prove and Grow Value

Use data and storytelling to show progress, drive adoption, and frame impact
Identify new use cases and opportunities for expansion that are tied to business outcomes

Drive Accountability and Progress

Step into complex or ambiguous challenges and provide structure, clarity, and a confident path forward
Hold both clients and internal teams accountable to timelines, outcomes, and commitments
Escalate when needed, but more importantly, unblock proactively

Who You Are

You’re a strategic consultant who brings both analytical and client engagement skills partnerships
You move fast, but thoughtfully, using data and context to prioritize the most important work
You are comfortable with ambiguity and excel at building clarity over time
You’re a natural relationship builder with a knack for persuading executive stakeholders toward beneficial outcomes

Qualifications:

What We Look For

6–12 years in customer success, consulting, or enterprise client services
Demonstrated success in managing and expanding customer accounts and experience preventing churn under difficult circumstances
Strong analytical and problem-solving skills, with the ability to identify trends and drive data-informed decisions
Experience implementing solutions, driving change management, and evangelizing outcomes
Early-stage startup experience, or experience working in an entrepreneurial environment
Experience driving success when working with highly complex organizations, ideally in K12
Highly developed Growth Mindset, Intrinsic Motivation, Emotional Intelligence, Accountability, and Systemic Thinking skills.

If You...

Want to do rewarding, high-stakes, high-impact work in public education
Think in frameworks, influence with empathy, and build trust quickly
Feel comfortable challenging clients and your own teammates when it’s what’s right
Want to help school districts win—not just adopt software

…we want to get to know you!

Benefits and Perks

Healthcare coverage covered at 100% for employees & 35% for all dependents
Uncapped PTO
Monthly productivity allowance (work where you thrive! This covers a co-working space, coffee shop, working lunch)
New hire stipend for remote office set-up
Monthly wifi reimbursement
Annual personal office supply stipend
Stipend for skills development (begins at 1-year anniversary)

Compensation: $156k - $170k OTE + Stock Options

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