Customer Success Manager

🇺🇸 Remote - US

🕑 Full-Time

💰 $59K - $79K

💻 Customer Success

🗓️ October 4th, 2025

Edtech.com's Summary

PowerSchool Group LLC is hiring a Customer Success Manager. The role involves cultivating strong customer relationships, driving adoption and utilization of PowerSchool products, and collaborating internally to ensure customer satisfaction, retention, and growth. The manager also strategizes on renewals and advocates for customers to improve products and services.

Highlights

Cultivate and maintain strong relationships with educational technology customers.
Develop and implement tailored Success Plans aligned with customer goals.
Conduct Executive Business Reviews (EBRs) and proactively manage customer health and risks.
Collaborate with Sales, Support, Professional Services, and Product teams to ensure value delivery.
Forecast customer health and risk of attrition, strategize renewals with Account Team.
Required skills: proficiency in Microsoft Office, strategic thinking, and ability to deliver difficult messages.
Minimum 5 years’ experience in Customer Success, Account Management, or technical support roles.
Preferred qualifications include Salesforce experience, knowledge of K-12 education systems, and SaaS background.
Compensation range estimated between $58,700 and $79,400 USD.
Comprehensive benefits including insurance, 401(k), generous parental leave, flexible time off, tuition reimbursement, and wellness programs.

Customer Success Manager Full Description

Compensation & Benefits

PowerSchool offers the following benefits:

Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
Flexible Spending Accounts and Health Savings Accounts
Short-Term Disability and Long-Term Disability
Comprehensive 401(k) plan
Generous Parental Leave
Unrestricted paid time off (known as Discretionary Time Off - DTO)
Wellness Program, including ClassPass & Employee Assistance Program
Tuition Reimbursement
Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $58,700 - $79,400 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.

Original Job Description

Compensation & Benefits

PowerSchool offers the following benefits:

Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
Flexible Spending Accounts and Health Savings Accounts
Short-Term Disability and Long-Term Disability
Comprehensive 401(k) plan
Generous Parental Leave
Unrestricted paid time off (known as Discretionary Time Off - DTO)
Wellness Program, including ClassPass & Employee Assistance Program
Tuition Reimbursement
Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage