Wayground (formerly Quizizz)
Customer Success Manager
Gainsight
K-12
SaaS
Edtech.com's Summary
Wayground (formerly Quizizz) is hiring a Customer Success Manager to partner with K-12 schools across the U.S., manage a large volume of accounts, and enhance product adoption. The role involves delivering excellent onboarding, driving product utilization, maintaining customer engagement, and ensuring renewals to support educational goals.
Highlights
- Manage a large book of business encompassing K-12 school accounts with varying ARR.
- Deliver 6-star onboarding experiences to achieve 100% onboarding success.
- Increase product usage and proactively support low-engagement accounts.
- Maintain regular customer touchpoints and contribute to voice of the customer (VOC) initiatives.
- Own the renewal process by engaging multiple customer stakeholders to secure retention.
- Extensive experience or strong relationships with educational leaders, districts, and regional agencies.
- Knowledge of educational funding sources including state and federal programs like Title funding and ESSER allocations.
- Familiarity with education policies and ability to align with district priorities for renewals and expansions.
- Experience using CRMs such as Salesforce, Gainsight, or Zendesk.
- Compensation ranges from $75,000 to $90,000 base salary plus variable incentives.
Customer Success Manager Full Description
About Us
We are a global learning platform on a mission to motivate every learner by empowering every educator.
From K–12 classrooms and universities to corporate training settings, our platform is trusted in over 150+ countries by 75 million monthly active users. In the U.S., 90% of schools use Wayground to engage students and transform learning through technology.
Wayground is a high-growth, profitable SaaS company backed by leading investors including Tiger Global, GSV, and Nexus Venture Partners.
If you're excited about education and international SaaS and want to build towards a mission that you can be proud of, then Wayground is the right place for you.
With a commitment to fostering active learning, and taking Wayground to more learners across the globe. If you're excited about education and international SaaS and want to build towards a mission that you can be proud of, then Quizizz is the right place for you.
Joining the schools team at Wayground, this Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic goals.
What you'll do…
6-Star Onboarding:
Ensure every customer receives a 6-star onboarding experience, achieving 100% onboarding success.
Collaborate closely with customer points of contact to effectively introduce and integrate Wayground into their environment.
Ensure every customer receives a 6-star onboarding experience, achieving 100% onboarding success.
Collaborate closely with customer points of contact to effectively introduce and integrate Wayground into their environment.
Product Utilization:
Drive increased product usage within your book of business (BoB), identifying and supporting low-usage accounts to maximize their engagement.
Initiate proactive outreach to encourage and boost product adoption.
Engagement and Voice of Customer:
Maintain regular engagement through various touchpoints throughout the customer journey.
Capture and document insights from interactions, contributing to the voice of the customer (VOC) initiatives to inform and enhance our offerings.
Customer Retention:
Take ownership of renewal processes for your accounts, ensuring continuity and sustained partnership.
Engage with various customer stakeholders to facilitate and secure renewals, addressing their needs and concerns.
Must have’s...
- Extensive experience or strong relationships with educational leaders, including districts, regional education agencies, or charter organizations.
- Familiarity with funding sources, including state and federal programs such as Title funding, ESSER allocations, and other grant opportunities.
- Understanding of education policies and legislation that impact district and school decision-making, with the ability to anticipate and respond to challenges or opportunities.
- Proven ability to navigate and leverage regional priorities to support customer renewals and drive expansion efforts across school districts.
Who you are…
- Excellent written communication skills and impeccable grammar.
- We value your skills and work ethic more than the number of years you've worked, but you would likely need at least 2 years of experience in the field of customer success.
- Experience in consumer products in the ed-tech sector is a bonus.
- Working with CRMs such as Salesforce, Gainsight, or Zendesk.
Salary range:
Compensation: $75,000–$90,000 base salary + variable incentive
Working at Wayground
- Healthcare coverage for you and your dependents.
- Competitive compensation.
- Flexible PTO, remote and hybrid work options.
- Additional health, financial, and professional development benefits.
If you are looking for an opportunity to make an impact in the education technology space and contribute to the growth of a fast-paced and innovative company, Wayground is the perfect place for you. Join us in creating engaging learning experiences that inspire students worldwide!
Wayground is an equal opportunity employer and we believe diversity is key to our success.
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