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StudyFetch
Customer Success Manager
Edtech.com's Summary
StudyFetch is hiring a Customer Success Manager to support enterprise partners in onboarding and scaling the Honen workforce training platform. The role involves managing university accounts by driving adoption, delivering strategic insights, and fostering strong relationships with faculty and administrative stakeholders.
Highlights
- Manage onboarding, implementation, and ongoing success for university accounts
- Serve as primary contact for university faculty and administrative leads
- Develop success plans and guide platform adoption and integration
- Track usage metrics, generate performance reports, and provide insights
- Conduct regular check-ins, training, and strategic reviews
- Collaborate with sales and product teams to meet partner needs
- Advocate customer feedback to influence product roadmap
- Drive renewals and expansions through relationship building
- Requires 3+ years in Customer Success, Account Management, or EdTech services with enterprise client experience
- Compensation includes $75,000 - $150,000 base salary plus bonuses, 100% employer-paid medical, dental, and vision insurance, and 75% dependent coverage
Customer Success Manager Full Description
Customer Success Manager
StudyFetch
StudyFetch
Beverly Hills, CA
About Studyfetch
StudyFetch is a technology company building AI-native learning products: StudyFetch for students and Honen for workforce training. Together, they connect education with real-world readiness across every stage of learning.
About the Role
We’re looking for proactive and relationship-focused Customer Success Managers to support our enterprise partners as they onboard and scale with Honen. In this role, you’ll be the strategic point of contact for enterprise stakeholders, ensuring they receive value from our platform, understand product updates, and can track the impact on user engagement and learning outcomes.
Key Responsibilities
- Own onboarding, implementation, and long-term success for assigned university accounts
- Serve as the primary point of contact for university faculty and administrative leads
- Develop success plans and guide partners through platform adoption and integration
- Track usage metrics, create performance reports, and proactively surface insights
- Conduct regular check-ins, training sessions, and strategic reviews
- Collaborate closely with sales and product teams to ensure partner needs are met
- Advocate for customers internally and influence roadmap based on feedback
- Drive renewals and expansions through relationship-building and value demonstration
What We’re Looking For
- 3+ years of experience in Customer Success, Account Management, or EdTech services
- Experience supporting enterprise or institutional clients
- Strong communication and relationship-building skills
- Ability to work cross-functionally and manage multiple stakeholders
- Familiarity with the higher education landscape and academic structures
- Organized, analytical, and comfortable presenting data-driven insights
- Passion for supporting students and driving meaningful learning outcomes
What We Offer
- $75,000 - $150,000 Base Salary + Bonus incentives
- 100% employer paid Medical, Dental, and Vision Insurance
- 75% dependent coverage
- A high-growth, mission-driven team focused on transforming how students learn
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