McGraw Hill
Customer Success Manager
Salesforce
Edtech.com's Summary
McGraw Hill LLC. is hiring a Customer Success Manager. The role requires managing communication and collaboration between internal account teams and district partners, monitoring the health of enterprise customer accounts, and supporting renewal, expansion, and growth. The position demands active coordination of account plans, data analysis for risk assessment, and development of strategies to enhance program adoption.
Highlights
- Lead and coordinate Knowledge Share Calls (KSCs) to align internal teams and track implementation for retention and growth.
- Organize bi-weekly At-Risk Action Plan calls to monitor account health and determine next steps for escalated accounts.
- Partner cross-functionally with Sales and Professional Services for proactive risk management based on district data analysis.
- Coordinate strategic account plans to drive successful renewals and support account expansion.
- Collaborate with Professional Services and district leadership to review usage, engagement, and success metrics.
- Develop and deliver best practices, resources, and communication strategies to strengthen program adoption in districts.
- Bachelor’s degree required; master’s preferred, with at least 5 years of sales and/or account management experience.
- Experience managing complex, high-level customer success relationships is essential.
- Strong skills in managing renewals, including quotes, proposals, and identifying expansion opportunities.
- Proficiency in MS Office, Salesforce, and willingness to travel up to 50%; position is remote within the United States.
- Annual pay range of $65,000 to $90,000 with additional medical and other benefits offered based on the position and location.
Customer Success Manager Full Description
Overview
Build the Future
At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher's time and a student's learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life.
How can you make an impact?
As a Customer Success Manager, you will be a key point of contact for both internal Account Team members and district partners, playing a pivotal role in fostering communication and collaboration across all levels. You will actively monitor and support the renewal, expansion, and overall success of our enterprise customer accounts by tracking key account health metrics. Your expertise will be crucial in identifying and addressing the unique needs of each account, ensuring continued satisfaction and growth.
This is a remote position requiring up to 50% of travel. Ideal candidates should reside in Central or Eastern time zones preferably within the regions spanning from Texas to the Carolinas and candidates must be located within the United States and eligible to work for any employer.
What you will be doing...
- Lead and coordinate Knowledge Share Calls (KSCs), aligning internal account teams, tracking implementation, and using data to drive retention and growth
- Monitor account health by organizing bi-weekly At-Risk Action Plan calls and analyzing data to determine next steps for escalated accounts
- Partner cross-functionally with Sales and Professional Services to evaluate district data, identify risks, and take proactive action
- Drive renewal success by coordinating strategic account plans and mobilizing teams to mitigate risk and support expansion
- Collaborate regularly with Professional Services and district leadership to review usage, engagement, and success metrics, and identify opportunities
- Develop and deliver best practices, resources, and communication strategies to strengthen program adoption and integration within districts
We're looking for someone with…
- Bachelor's degree required (master's preferred) with at least 5 years of sales and/or account management experience
- Proven experience managing complex, high-level customer success relationships
- Strong ability to manage renewals, including quotes, proposals, and identifying expansion opportunities
- Excellent communication, presentation, and facilitation skills with the ability to influence stakeholders
- Highly organized, adaptable, and capable of managing multiple priorities in dynamic environments
- Strong interpersonal and technical skills, including proficiency in MS Office, Salesforce, and willingness to travel as needed
Here's what we offer:
There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do.
The pay range for this position is between $65,000-$90,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered. Click here to learn more about our benefit offerings.
McGraw Hill recruiters always use a "@mheducation.com" email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.
50532
McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with "like skills" based on resume and job data. To request an alternative screening process, please select "Opt-Out" when asked to "Consent to use of Automated Employment Decision Tools" during the application.
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