PowerSchool
Customer Success Manager
Edtech.com's Summary
- Lead investigative conversations with customer stakeholders to reveal goals, risks, and growth opportunities.
- Analyze qualitative input and data trends to develop actionable customer insights.
- Collaborate with Support, Services, Product, Sales, and Partner teams to implement retention plans and accelerate issue resolution.
- Guide customers through adoption programs and close engagement gaps to enhance satisfaction (CSAT/NPS).
- Monitor customer health, proactively identify risks, and develop "Get to Green" action plans.
- Co-lead Executive Business Reviews with Sales to communicate outcomes, risk, and future initiatives.
- Identify expansion signals and partner with Sales on value-based cases for account growth.
- Maintain forecasting accuracy and provide data-driven recommendations to leadership on risks and opportunities.
- Contribute to process improvements and navigate ambiguity with structured prioritization and decision-making.
- Qualifications include 5-8 years in customer success or related roles, strong analytical and storytelling skills, experience in SaaS environments, and preferred knowledge of EdTech SaaS, K12 districts, and Salesforce CRM.
Customer Success Manager Full Description
Compensation & Benefits
PowerSchool offers the following benefits:
- Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
- Flexible Spending Accounts and Health Savings Accounts
- Short-Term Disability and Long-Term Disability
- Comprehensive 401(k) plan
- Generous Parental Leave
- Unrestricted paid time off (known as Discretionary Time Off - DTO)
- Wellness Program, including ClassPass & Employee Assistance Program
- Tuition Reimbursement
- Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage
A reasonable estimate of the base compensation range for this position is $58,700 - $82,900 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.
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