Cornerstone OnDemand
Customer Success Manager
Gainsight
Salesforce
Seismic
Edtech.com's Summary
Cornerstone is hiring a Customer Success Manager. The role involves managing a portfolio of customer accounts to drive satisfaction and value realization of the Cornerstone solution, collaborating with sales to set measurable objectives, and advocating for customer needs across internal teams. The Customer Success Manager leverages product expertise to maintain client partnerships, drive renewals and expansions, and ensure customers achieve business outcomes using the platform.
Highlights
- Manage customer portfolios and conduct regular meetings to ensure satisfaction and value realization.
- Collaborate with Account Managers to set outcomes and objectives aligned with customer goals.
- Develop consultative relationships and work across business units for deep customer insight.
- Drive product adoption and utilization aligned with customer business challenges and goals.
- Advocate customer feedback with product and technical teams to influence product improvements.
- Maintain expert knowledge of Cornerstone products and pass certification exams.
- Require 3+ years using Cornerstone or similar applications and a B.A./B.S. or equivalent experience.
- Preferred qualifications include SPHR, SHRM certifications, MBA, and experience with Salesforce, Seismic, Gainsight.
- Base salary range from $83,100 to $133,000, with bonuses and benefits included in the total compensation package.
- Customer Success Manager collaborates cross-functionally and may travel up to 15-30%.
Customer Success Manager Full Description
Customer Success Manager
United States
We're looking for a
Customer Success Manager
This role is Remote, United States
Customer Success Manager – Americas
The Customer Success Manager (CSM) is responsible for a portfolio of customer accounts and leverages product expertise and a practitioner’s lens to align account strategy with business outcomes. The CSM builds relationships with clients and plays an essential role in developing and managing ongoing partnerships in order to maintain a high level of client satisfaction and loyalty. By maintaining a proactive focus on product optimization, adoption and engagement, the CSM drives outcomes leading to renewals, expansion and advocacy.
As the trusted partner for the customer on use-case, product functionality and talent management best practices, the CSM collaborates with Sales to set outcomes and measurable objectives with the customer and ensures the customer is on track to seeing maximum value from the Cornerstone solution. Engaging across the customer’s organization and internally within Cornerstone, the CSM “quarterbacks” experiences by various cross-functional teams on behalf of the customer and proactively identifies opportunities and risks and presents recommendations and solutions.
In this role you will:
Customer Success Manager – Americas
The Customer Success Manager (CSM) is responsible for a portfolio of customer accounts and leverages product expertise and a practitioner’s lens to align account strategy with business outcomes. The CSM builds relationships with clients and plays an essential role in developing and managing ongoing partnerships in order to maintain a high level of client satisfaction and loyalty. By maintaining a proactive focus on product optimization, adoption and engagement, the CSM drives outcomes leading to renewals, expansion and advocacy.
As the trusted partner for the customer on use-case, product functionality and talent management best practices, the CSM collaborates with Sales to set outcomes and measurable objectives with the customer and ensures the customer is on track to seeing maximum value from the Cornerstone solution. Engaging across the customer’s organization and internally within Cornerstone, the CSM “quarterbacks” experiences by various cross-functional teams on behalf of the customer and proactively identifies opportunities and risks and presents recommendations and solutions.
In this role you will:
- Manage a portfolio of customers and conduct regular customer meetings to drive a high level of satisfaction and value realization with the Cornerstone solution.
- Collaborate with Account Managers to set outcomes and measurable objectives with the customer.
- Develop a consultative relationship with each customer and work across business and functional units to gain customer insight and build effective partnerships.
- Partner with customers to understand their current and future business goals and challenges and translate that into people, product and process strategies.
- Empower customers to connect their goals and challenges with solutions in the Cornerstone platform while increasing adoption and utilization.
- Work across the customer’s business organization to communicate the value of these solutions to their team and executives.
- Advocate on behalf of customers by engaging with Cornerstone’s product and technical teams to translate customer feedback into product requirements.
- Collaborate and work cross-functionally, engaging the appropriate consultants and technical resources as necessary.
- Provide industry insights, guidance and recommendations to drive customer strategic outcomes.
- Meet assigned targets for expansion, renewals and strategic objectives in assigned accounts.
- Pass initial certification exams and maintain expert level knowledge of Cornerstone product offerings and configuration options by staying current with releases.
- ... and being the rockstar you are, you will be willing to take on additional responsibilities as needed.
You’ve got what it takes if you...
- Have a B.A./B.S. degree or equivalent professional experience in Human Resources, Organizational Development or other applicable field.
- Have a minimum of 3 years of experience using the Cornerstone application or comparable product with a demonstrated high level of skill.
- Are highly detail-oriented and able to manage multiple projects simultaneously.
- Are organized and methodical with excellent follow-up to meet customer expectations and deadlines.
- Have excellent communication, presentation, consulting and analytical skills.
- Have passion for customer success.
- Enjoy working in a fast-paced, dynamic organization.
- Are able to adapt changes in roles and responsibilities.
- Are able to travel up to 15-30%.
Extra dose of awesome if you have...
- SPHR, SHRM-CP, SHRM-SCP, CCP, CPLP designation
- MBA or other graduate degree
- Salesforce, Seismic, and Gainsight experience
Our Culture:
Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.
Who We Are:
Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.
Total Rewards:
At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 83100 - 133000 USD.
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com or +1 855 454 8433.
Read the Read the Pay Transparency Nondiscrimination Provision poster here
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