Edtech.com's Summary

Instructure is hiring a Customer Success Manager (Enterprise, Priority Services) to work closely with higher education clients using Canvas. The role involves managing customer relationships, retaining and expanding existing accounts, and driving market presence through a solutions-oriented approach.

Highlights

Manage customer relationships and serve as liaison between clients and Instructure
Increase market share within existing accounts and pursue new business opportunities
Requires Bachelor's Degree and at least 4 years of Account Management experience
Strong communication skills, problem-solving ability, and customer-facing software industry background
Preferred experience with Learning Management Systems (LMS) and Salesforce or similar CRM
Experience in sales, especially software sales to academic institutions, is advantageous
Compensation range $73,355 - $80,000 annually with a 25% variable commission structure
Focus on higher education customers using Canvas platform
Ability to multitask, prioritize, and manage issues to completion in a dynamic environment

Customer Success Manager (Enterprise, Priority Services) Full Description

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome.

And that's where you come in:

We are looking for an experienced Customer Success Manager to work with our higher education clients. This position will focus specifically on supporting our customers who have implemented Canvas and provide exceptional customer service to maintain strong relationships.

The Customer Success Manager will participate in efforts to retain the account, help grow the account, and increase the market presence of Instructure. The main focus of this position is to manage existing accounts and position Instructure to capture additional market share through a solutions oriented approach.

What you will be doing:

Manage customer relationships
Increase market share from existing account base and new business to business opportunities
Act as liaison between customer and Instructure

Here's what you will need to know/have:

Requires a Bachelor's Degree with a minimum of 4+ years Account Management experience.
Exceptional communication skills both written and verbal.
Capacity to set correct expectations and manage issues to completion.
Multitask and prioritize tasks in a changing environment.
Strong team mentality, utilizing internal and external resources strategically and judiciously.
Customer facing background within the software industry.
Demonstrated ability to solve problems and seek solutions.
LMS experience preferred.

Get in on all the awesome at Instructure!

A hard-working, self-motivated person that is willing to achieve excellence.
Creative and assertive communication skills.
Open to feedback and development.
Experience in sales or tech related sales is preferred.
Consistently meet/exceed sales quotas within specified time frames.
Experience selling software products and services.
Demonstrated ability to learn complex enterprise software solutions and use of that knowledge to sell to academic institutions.
Bachelor's Degree in any related field is preferred, but not needed.
Working knowledge of Salesforce or similar CRM.

This range reflects our target hiring range, with flexibility based on experience, skills, and market factors.

This role includes a 25% variable commission structure.

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, weâve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.

Original Job Description

And that's where you come in:

What you will be doing:

Manage customer relationships
Increase market share from existing account base and new business to business opportunities
Act as liaison between customer and Instructure

Here's what you will need to know/have:

Requires a Bachelor's Degree with a minimum of 4+ years Account Management experience.
Exceptional communication skills both written and verbal.
Capacity to set correct expectations and manage issues to completion.
Multitask and prioritize tasks in a changing environment.
Strong team mentality, utilizing internal and external resources strategically and judiciously.
Customer facing background within the software industry.
Demonstrated ability to solve problems and seek solutions.
LMS experience preferred.

Get in on all the awesome at Instructure!

A hard-working, self-motivated person that is willing to achieve excellence.
Creative and assertive communication skills.
Open to feedback and development.
Experience in sales or tech related sales is preferred.
Consistently meet/exceed sales quotas within specified time frames.
Experience selling software products and services.
Demonstrated ability to learn complex enterprise software solutions and use of that knowledge to sell to academic institutions.
Bachelor's Degree in any related field is preferred, but not needed.
Working knowledge of Salesforce or similar CRM.

This range reflects our target hiring range, with flexibility based on experience, skills, and market factors.

This role includes a 25% variable commission structure.

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

Any attempt to misrepresent personal or professional information will result in disqualification.

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Customer Success Manager (Enterprise, Priority Services)

Edtech.com's Summary

Customer Success Manager (Enterprise, Priority Services) Full Description

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