Elsevier
Customer Success Manager, Nursing Health Education (Remote)
Edtech.com's Summary
Elsevier Inc. Company is hiring a Customer Success Manager, Nursing Health Education. The role involves providing faculty with product consultation, training, onboarding, and ongoing support to optimize product usage and ensure high faculty satisfaction to support account renewals. The manager also proactively supports faculty, monitors usage, identifies churn risks and upsell opportunities, and stays updated on product offerings while documenting interactions and feedback.
Highlights
- Provide onboarding, in-depth training, and consultation to faculty for product optimization.
- Guide faculty through different customer journeys and provide proactive outreach.
- Respond efficiently to inbound customer inquiries and concerns.
- Monitor product usage to identify opportunities for intervention.
- Identify churn risks and upsell opportunities for the sales team.
- Keep up to date as a product expert and document faculty interactions and market feedback.
- Proficiency required in Microsoft Office (Word, Outlook, Excel, PowerPoint).
- Prior experience in education, training, sales, support, communications, or digital media/communications is required.
- Strong problem-solving skills, organizational skills, and communication (verbal, written, presentation) abilities.
- U.S. base salary range: $53,900 - $89,800; Ohio range: $51,200 - $85,300, with geographic differentials applicable.
Customer Success Manager, Nursing Health Education (Remote) Full Description
Would you like to support educators with digital product training and optimization?
Do you enjoy being part of a team that collaborates to deliver success and build customer relationships?
About our Team:
As a global leader in nursing and health education, we prepare Nurses and Allied Health professionals for successful careers. We provide world-class content, innovative learning tools and analytics that improve educational outcomes and help prepare students for the future. We build solid relationships with our customers to understand their needs and provide solutions that deliver successful results.
About the Role:
As a Customer Success Manager, you will provide faculty product consultation, training, and ongoing support. Excellent onboarding and support to ensure product optimization and the renewal of accounts through high faculty satisfaction. Our customers are Nursing and Allied Health programs at universities and colleges.
Responsibilities:
- Provide faculty with onboarding, in-depth training, and consultation on best practices to achieve product optimization
- Guide faculty through varying customer journeys
- Provide proactive outreach and support
- Respond effectively to inbound customer inquiries and concerns
- Monitor produce usage to identify intervention opportunities
- Identify churn risks and upsell opportunities for sales team
- Serve as a product expert by staying up to date on product offerings
- Document faculty interactions and market feedback
Requirements:
- Have prior experience in education, training, sales, support, communications field, or digital media/communications
- Have experience solving complex problems, demonstrating attention to detail, and researching technical issues
- Possess excellent organizational skills and a high attention to detail
- Demonstrate strong verbal, written and presentation skills
- Demonstrate proficiency with Microsoft Office (Word, Outlook, Excel, PowerPoint are required).
U.S. National Base Pay Range: $53,900 - $89,800. Geographic differentials may apply in some locations to better reflect local market rates.If performed in Ohio, the base pay range is $51,200 - $85,300.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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