PowerSchool
Customer Success Manager (Plano)
Edtech.com's Summary
- Build and maintain trusted advisor relationships with customers.
- Maximize utilization of PowerSchool products and develop customized success plans.
- Conduct executive business reviews to evaluate customer health and identify improvement opportunities.
- Collaborate with Sales, Support, Professional Services, and Product teams to deliver customer value.
- Forecast customer health and risk of attrition; strategize renewals with account teams.
- Required skills include 5+ years in Customer Success or related roles, proficiency in Microsoft Office, and strong strategic thinking.
- Preferred experience with Salesforce, SaaS, and K-12 education systems.
- Bachelor’s degree or equivalent relevant experience is required; associate’s degree considered.
- Compensation range from $58,700 to $79,400 USD with comprehensive benefits including insurance, 401(k), parental leave, and tuition reimbursement.
- Focus on serving educational technology partners within K-12 education ecosystem.
Customer Success Manager (Plano) Full Description
Compensation & Benefits
PowerSchool offers the following benefits:
- Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
- Flexible Spending Accounts and Health Savings Accounts
- Short-Term Disability and Long-Term Disability
- Comprehensive 401(k) plan
- Generous Parental Leave
- Unrestricted paid time off (known as Discretionary Time Off - DTO)
- Wellness Program, including ClassPass & Employee Assistance Program
- Tuition Reimbursement
- Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage
A reasonable estimate of the base compensation range for this position is $58,700 - $79,400 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.
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