Customer Success Manager, Scaled

Edtech.com's Summary

Renaissance Learning North America is hiring a Customer Success Manager, Scaled. This role manages a high-volume portfolio of district and school level accounts, driving renewals, retention, and successful implementations while leveraging data-driven insights and collaborating with sales to enhance customer outcomes and meet business goals.

Highlights

Manage a portfolio of approximately 300–350 accounts with ~$2.5M ARR focusing on renewals and retention.
Implement a scaled engagement strategy using automated, one-to-many, and targeted high-touch interactions.
Use data analytics, including customer health scores and adoption metrics, to prioritize outreach and reduce churn.
Lead key customer initiatives such as back-to-school readiness and business reviews aligned to customer goals.
Collaborate closely with Sales to identify and support account expansion opportunities.
Utilize Salesforce, Gainsight, and Outreach software for managing customer success activities.
Require 1-3 years of experience in Customer Success, Account Management, Renewals, or Sales, preferably with scaled book management.
Strong analytical, organizational, communication, and relationship-building skills are essential.
Salary range is $68,000 - $75,200 base, with additional bonuses for meeting targets.
Supports customers in the states of Washington and Oregon and works within the Customer Success-Digital department.

Customer Success Manager, Scaled Full Description

About Renaissance

When you join RenaissanceÂ®, you join a global leader in pre-Kâ12 education technology! Renaissanceâs solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what mattersâcreating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

Job Description

We believe that Customer Success is all about understanding your customersâ desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes. This role manages District and School level accounts, and we are looking for you to drive successful implementations at scale while also achieving Renaissanceâs business outcomes.

Territory: Washington and Oregon

In this role as CSM Scaled, you will be responsible for:

Manage a high-volume portfolio (300â350 accounts / ~$2.5M ARR), driving renewals, retention, and customer value through proactive risk mitigation
Execute a scaled engagement strategy, segmenting customers by ARR and leveraging a mix of automated, 1:many, and targeted high-touch interactions
Deliver value through data-driven insights, including customer health scores, usage trends, and adoption metrics to prioritize outreach and reduce churn risk
Lead key customer initiatives (e.g., back-to-school readiness, business reviews) aligned to customer goals and outcomes
Partner closely with Sales to identify and support expansion opportunities across accounts
Utilize tools such as Salesforce, Gainsight, and Outreach to manage customer success activities at scale
Act as the customer advocate by surfacing insights, resolving risks, and collaborating cross-functionally to improve the customer experience

Qualifications

For this role as Scaled CSM, you should have:

1-3 years of experience in Customer Success, Account Management, Renewals, or Sales
Experience managing a high-volume or scaled book of business preferred
Strong analytical and organizational skills with the ability to manage multiple priorities efficiently
Excellent communication and relationship-building skills across a variety of stakeholders
Demonstrated ability to use data and insights to drive customer outcomes and retention

Who You Are

Customer-focused with a strong sense of ownership and accountability
Data-driven and solutions-oriented, with strong problem-solving skills
Effective communicator, comfortable engaging with both internal teams and external partners
Adaptable and able to thrive in a fast-paced, evolving environment
Collaborative team player with a continuous improvement mindset

Additional information

All your information will be kept confidential according to EEO guidelines.

Salary Range: $68,000 - $75,200 This range is based on national market data and may vary by location. This is a base salary only, additional bonus for hitting CSM targets applies.

#LI-Remote

Benefits for eligible US employees include:

World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
Health Savings and Flexible Spending Accounts
401(k) and Roth 401(k) with company match
Paid Vacation and Sick Time Off
12 Paid Holidays
Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
Tuition Reimbursement
Life & Disability Insurance
Well-being and Employee Assistance Programs

Benefits listed apply to eligible U.S. employees in accordance with Renaissanceâs benefits eligibility criteria. Contractor and other nonâemployee roles are not eligible for Renaissance employee benefits.

Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future!

Equal Opportunity Employer

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

For California Residents, please see our Privacy Notice for California Job Candidates here.

Reasonable Accommodations

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.

Employment Authorization

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

For more information about Renaissance, visit: https://www.renaissance.com

Original Job Description