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Wonderschool
Customer Success Specialist
SaaS
Retention
AI
Edtech.com's Summary
Wonderschool is hiring a Customer Success Specialist. The role onboards and retains the childcare providers who use Wonderschool's software and coaching to launch and grow early childhood education programs, owning renewals and account health across a book of providers. The specialist also brings provider feedback to the product, engineering, and sales teams and helps build the customer success playbook as the company scales.
Highlights
- Onboard and activate providers, getting their listings live and enrolled and supporting their recruiting and hiring.
- Own retention and renewals across a book of accounts by tracking account health, spotting accounts ready to grow, and stepping in on at-risk ones before they churn.
- Run regular check-ins and surface expansion opportunities so relationships stay active after onboarding.
- Bring the provider's voice back to the product, engineering, and sales teams, and feed customer insight into roadmap and go-to-market decisions.
- Help build the customer success playbook, including processes, metrics, cadences, and how accounts are segmented.
- Build and improve AI-driven workflows, using AI tools to create the products, dashboards, and tracking systems that accounts rely on.
- Two or more years in sales, account management, or customer success, with a background in education, preferably early childhood education.
- Experience building products or internal tools, with hands-on comfort using AI tools.
- Works on site in San Francisco with the team five days a week.
Customer Success Specialist Full Description
About Wonderschool
Wonderschool’s mission is to ensure every child has access to early childhood education that helps them realize their full potential. We empower small business owners - childcare providers - to launch and grow programs through software, coaching, and support, while partnering with governments to modernize childcare infrastructure.
We are building a category-defining platform at the intersection of marketplace, SaaS, and public sector systems - now increasingly powered by AI. Our products help providers run and grow their businesses, from enrollment and marketing to licensing, compliance, and daily operations.
Our team is small, fast-moving, and deeply focused on building systems that scale. We value people who take ownership, experiment quickly, and use modern tools - including AI and automation - to increase their leverage and impact.
What You’ll Do
Onboard and activate providers - listing live, enrolled, recruit and hire.
Own retention and renewals across your book - track account health, spot accounts ready to grow, and step in on at-risk ones before they churn.
Run regular check-ins and surface expansion opportunities so the relationship stays active past onboarding.
Be the voice of the provider and the program back to product, engineering, and sales.
Help build out our CS playbook as we scale - processes, metrics, cadences, and how we segment accounts.
Partner with Sales, Product, and leadership to feed customer insight into the roadmap and go-to-market decisions.
Build and improve AI-driven workflows - using AI tools to help build the products, dashboards, and tracking systems your accounts rely on.
What You Bring
2+ years in sales, account management, or customer success.
A background in education; early childhood education preferred.
Experience building products or internal tools, with hands-on comfort using AI tools.
Location
Based in San Francisco, in-office with the team, five days a week.
Wonderschool’s mission is to ensure every child has access to early childhood education that helps them realize their full potential. We empower small business owners - childcare providers - to launch and grow programs through software, coaching, and support, while partnering with governments to modernize childcare infrastructure.
We are building a category-defining platform at the intersection of marketplace, SaaS, and public sector systems - now increasingly powered by AI. Our products help providers run and grow their businesses, from enrollment and marketing to licensing, compliance, and daily operations.
Our team is small, fast-moving, and deeply focused on building systems that scale. We value people who take ownership, experiment quickly, and use modern tools - including AI and automation - to increase their leverage and impact.
What You’ll Do
Onboard and activate providers - listing live, enrolled, recruit and hire.
Own retention and renewals across your book - track account health, spot accounts ready to grow, and step in on at-risk ones before they churn.
Run regular check-ins and surface expansion opportunities so the relationship stays active past onboarding.
Be the voice of the provider and the program back to product, engineering, and sales.
Help build out our CS playbook as we scale - processes, metrics, cadences, and how we segment accounts.
Partner with Sales, Product, and leadership to feed customer insight into the roadmap and go-to-market decisions.
Build and improve AI-driven workflows - using AI tools to help build the products, dashboards, and tracking systems your accounts rely on.
What You Bring
2+ years in sales, account management, or customer success.
A background in education; early childhood education preferred.
Experience building products or internal tools, with hands-on comfort using AI tools.
Location
Based in San Francisco, in-office with the team, five days a week.
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