Customer Success Specialist

🇺🇸 Natick, MA

🕑 Full-Time

💰 TBD

💻 Customer Success

🗓️ May 9th, 2025

CRM

Edtech.com's Summary

MathWorks is hiring a Customer Success Specialist. The role involves daily interaction with customers to ensure they are fully utilizing MathWorks tools and managing a customer portfolio from initial activation to renewal. The position also includes acting as an internal advocate for customers, identifying upsell opportunities, and contributing to sales strategies.

Highlights

Speak to customers daily to ensure full utilization of MathWorks tools.
Manage customer portfolios from activation to renewal.
Act as an advocate for customers and identify upselling opportunities.
Maintain accurate data and sales activities in a CRM system.
Requires a bachelor's degree.
Proficiency in CRM systems is essential.
Strong verbal and written communication skills needed.
Exceptional problem-solving and time management skills.
No visa sponsorship provided; must be authorized to work in the U.S.

Customer Success Specialist Full Description

Customer Success Specialist

Location: US-MA-Natick
Department: Inside Sales

Job Summary

MathWorks products touch almost every industry and are used daily by thousands of engineers and scientists. By learning more about our customers’ engineering workflows, our Customer Success team ensures our customers have access and drive adoption with our tools. By partnering with our Sales and Application Engineers teams we help our customers realize the full potential of being part of the MathWorks community.

Responsibilities

Role & Responsibilities:

Speak to customers daily to ensure they have access to and are fully utilizing their MathWorks tools
Manage a portfolio of customers and help guide them from initial activation through handoff to the renewal sales team
Act as internal advocate for customers with MathWorks support teams and resources
Educate customers on the MathWorks community and demonstrate the full value it represents
Where appropriate, identify areas of additional upsell opportunities
Be an active member of account selling teams. Help support broader sales account strategies
Ensure accurate customer data and sales activities are fully represented into a CRM system
Be a lifelong learner, who believes in customer facing Learning and Development. Participate in regular scheduled sessions to practice and calibrate on conversational best practices

Minimum Qualifications

A bachelor's degree is required.
Visa sponsorship will not be provided for this position.
Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.

Additional Qualifications

Demonstrated success understanding business objectives and meeting or exceeding goals.
Desire to help customers by educating them on the best ways to achieve ROI
Above average problem solving skills
Strong time management and prioritization skills
Exceptional persuasive verbal and written communication skills with excellent telephone skills and a high level of attention to detail.
Proficient working with a CRM system
Ability to work well both independently and within a team environment.

Original Job Description

Customer Success Specialist

Location: US-MA-Natick
Department: Inside Sales

Job Summary

Responsibilities

Role & Responsibilities:

Speak to customers daily to ensure they have access to and are fully utilizing their MathWorks tools
Manage a portfolio of customers and help guide them from initial activation through handoff to the renewal sales team
Act as internal advocate for customers with MathWorks support teams and resources
Educate customers on the MathWorks community and demonstrate the full value it represents
Where appropriate, identify areas of additional upsell opportunities
Be an active member of account selling teams. Help support broader sales account strategies
Ensure accurate customer data and sales activities are fully represented into a CRM system
Be a lifelong learner, who believes in customer facing Learning and Development. Participate in regular scheduled sessions to practice and calibrate on conversational best practices

Minimum Qualifications

A bachelor's degree is required.
Visa sponsorship will not be provided for this position.
Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.

Additional Qualifications

Demonstrated success understanding business objectives and meeting or exceeding goals.
Desire to help customers by educating them on the best ways to achieve ROI
Above average problem solving skills
Strong time management and prioritization skills
Exceptional persuasive verbal and written communication skills with excellent telephone skills and a high level of attention to detail.
Proficient working with a CRM system
Ability to work well both independently and within a team environment.