Customer Success Specialist - Higher Ed Division
Description
- Onboard new customers, act as the first point of contact, provide timely responses and identify thoughtful solutions to their challenges
- Deliver demos/trainings to customers that show how to optimize usage of VHL digital tools, products and platforms
- Provide pre/post-sales account management support to sales team members
- Ensure timely day-to-day account administration and activity updates in CRM
- Assist with scheduling and coordinating of customer event, demonstration, training and meeting logistics
- Elevate the customer’s experience by identifying workflow/process improvement areas
- Create customized sales documents, marketing collateral and presentation materials
- Collaborate with other departments on special projects when needed
- Bachelor’s degree minimum
- 2+ years minimum of experience in a customer success, sales support, account management or similar role
- 1+ years of experience conducting in-person and/or virtual product demos, presentations or trainings for customers
- Experience using video-conferencing tools (GTM, WebEx, Zoom, etc.)
- Experience using a CRM (i.e. Hubspot, salesforce, or other) to manage accounts
- Strong client/customer relationship building and management skills
- Willingness to travel a couple of times/year to necessary team/company meetings
- Experience working and/or teaching in Higher Education
- Familiarity with digital education technology products; VHL specific a plus
- Experience using Salesforce
We are passionate, innovative, lifelong learners, and creative thinkers working to develop culturally authentic language learning products for K-12 schools and universities. Our benefits package includes life/health/dental/vision insurance, 401(k), educational assistance, commuter pass subsidies, generous employee referral bonuses, PTO and paid holidays.
Vista Higher Learning is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sexual orientation, gender identity, national origin, physical or mental disability, and/or protected veteran status or other characteristics protected by applicable law.
ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: [email protected]
Links to OFCCP EEO POSTER & SUPPLEMENT:
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf