University of Idaho
Customer Support Specialist I
🇺🇸 Hybrid - Boise, Caldwell, ID
🕑 Full-Time
💰 $19 per Hour
💻 Customer Support
🗓️ July 3rd, 2025
Edtech.com's Summary
- Provide customer support for child care professionals related to the Idaho Child Care Program (ICCP) and state licensing.
- Coordinate meetings and workshops and facilitate communication between program participants and project leadership.
- Maintain program calendars and schedules, and provide operational and administrative support.
- Serve as the primary contact for program participants.
- Required software skills include using word processing, spreadsheets, email, internet research, and data management systems.
- Minimum experience: one year in customer support and data entry within data management systems.
- Education requirement: High School Diploma or equivalent; Associate’s degree preferred.
- Preferred qualifications include knowledge of child care licensing procedures, experience with the RISE application, and experience working with child care professionals.
- Compensation starts at $19.00 per hour or higher, commensurate with experience.
- Position is full-time, fiscal year appointment, contingent upon funding continuation, and requires ability to travel and work non-standard hours as needed.
Customer Support Specialist I Full Description
Posting Number | SP004927P
Position Title | Customer Support Specialist I, IdahoSTARS
Division/College | College of Education, Health & Human Sciences
Department | Center on Disabilities & Human Development
Location | Boise, Caldwell
Posting Context Statement
The Center on Disabilities and Human Development (CDHD) is an independent unit within the College of Education, Health and Human Sciences. The CDHD is supported through a federal infrastructure grant with numerous projects funded through sponsored accounts. The CDHD improves the lives of people and their families by educating an interdisciplinary workforce, providing training and technical assistance within communities, conducting research, providing direct services, and disseminating evidence-based information
Position Overview
This position provides responsive and engaging customer support for child care professionals as they navigate the data management system (RISE) as it relates to the Idaho Child Care Program (ICCP) and state child care licensing.
Duties may include: Customer Support Coordination of Meetings and Workshops Facilitating communication between program participants and project leadership Maintaining program calendars and schedules Operational and Administrative Support Serving as primary contact with program participants Other duties as assigned
Unit URL | Idaho CDHD https://idahocdhd.org/
IdahoSTARShttps://idahostars.org/
Position Qualifications
Required Education | High School Diploma or equivalent
Required Other | Ability to travel and work non-standard hours as needed
Additional Preferred | EXPERIENCE More than one year of experience in a customer support role Knowledge of child care licensing procedures and/or federal and state rules and regulations for child care Experience with the RISE Application Working with child care professionals
EDUCATION
Associate’s degree in business administration or early childhood
Physical Requirements & Working Conditions | None
Degree Requirement | Listed degree qualification is required at time of application
Employee Category | Classified
Pay Range | $19.00/hr or higher commensurate with experience
Type of Appointment | Fiscal Year
FTE | 1.0
Full Time/Part Time | Full Time
Funding | This position is contingent upon the continuation of work and/or funding.
A visa sponsorship is available for the position listed in this vacancy. | No
Posting Date | 07/02/2025
Closing Date |
Open Until Filled | Yes
Special Instructions to Applicants | Applications received by July 16, 2025, will receive first consideration.
Applicant Resources | https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement | Applicants who are selected as final possible candidates must be able to pass a criminal background check.
EEO Statement | The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.
- Resume/CV
- Cover Letter/Letter of Application
- * How did you hear about this employment opportunity?
- Academic Careers
- Association of Public and Land Grant Universities (APLU)
- Chronicle
- Disabled in Higher Ed
- HigherEd/Academic Impressions
- Higher Ed Jobs
- Idaho Department of Labor/Job Service including Job Central or Idaho Works (Idahoworks.gov)
- Indeed.com
- Inside Higher Ed
- Newspaper
- Other Venue
- Professional Listservs (Ex: NACUBO, AAAE, ISMC, etc.)
- University of Idaho Website
- University of Idaho Daily Register
- University of Idaho Employee
- Veterans in Higher Ed
- Word of Mouth
- * Were you referred to this employment opportunity by a current University of Idaho employee? If so, please provide their name and department.
(Open Ended Question)
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