symplr
CVO Training Specialist
Edtech.com's Summary
symplr is hiring a CVO Training Specialist. The role involves managing offshore teams and vendor training programs to achieve operational excellence, compliance, and continuous improvement. The specialist designs training, monitors quality assurance, handles credentialing and compliance tasks, and acts as a key liaison between leadership and offshore teams.
Highlights
- Manage offshore teams and vendor training programs focusing on operational excellence and compliance
- Design and deliver Train-the-Trainer programs, onboarding, and ongoing workshops
- Develop training materials, manuals, and e-learning modules
- Establish and enforce quality assurance standards; perform daily audits and host calibration calls
- Analyze operational and training reports to identify trends and provide actionable insights
- Prepare and submit credentialing applications; organize compliance audits with healthcare regulations
- Serve as liaison between onshore leadership and offshore/vendor teams; address client escalations
- Proficiency in Microsoft Office, credentialing databases, and reporting tools required
- Healthcare experience related to payer enrollment, medical credentialing, and/or privileging is necessary
- Compensation ranges from USD $50,000 to $60,000 annually; Bachelor's degree in Business or related field preferred
CVO Training Specialist Full Description
CVO Training Specialist
Category Credentialing
Position Type Regular Full-Time
Min USD $50,000.00/Yr.
Max USD $60,000.00/Yr.
Overview
The CVO Training Specialist is responsible for managing offshore teams and vendor training programs to ensure operational excellence, compliance, and continuous improvement. This role combines leadership in offshore operations with expertise in training design, quality assurance, credentialing processes, and stakeholder communication.
Duties & Responsibilities
Training & Development
- Design and implement Train-the-Trainer programs and vendor-specific training in collaboration with internal Learning & Development and CVO teams
- Conduct onboarding sessions and ongoing workshops for offshore and vendor teams
- Develop training materials, manuals, and e-learning modules
- Lead nesting phases post-training with frequent touchpoints to ensure knowledge transfer
- Monitor training effectiveness using metrics and provide actionable feedback
Quality Assurance
- Establish and enforce QA standards across offshore and vendor operations
- Perform quality assessments during training and nesting phases, including daily audits of returned files
- Host weekly Q&A and cross-site calibration calls to maintain consistency
Reporting & Analysis
- Analyze operational and training reports to identify trends and improvement opportunities
- Provide actionable insights to leadership and ensure transparent communication of deliverables
Credentialing & Compliance
- Prepare and submit credentialing applications and supporting documentation
- Research and resolve credentialing issues and facilitate communication with credentialing agencies
- Organize audits to ensure compliance with credentialing requirements and healthcare regulations
- Perform any work restricted to stateside access for partners and manage QA task boards
Stakeholder & Operational Support
- Act as liaison between onshore leadership and offshore/vendor teams
- Address client escalation requests, including file processing, status updates, and QA tasks
- Facilitate access requests, onboarding, and offboarding processes
Skills Required
- Experience in offshore operations leadership, training, and QA
- Strong analytical skills with proficiency in reporting tools
- Excellent communication and interpersonal skills
- Healthcare experience with knowledge of payer enrollment, medical credentialing and/or privileging procedures
- Proficiency in Microsoft Office and credentialing databases
- Exceptional organizational skills and attention to detail; ability to manage multiple tasks and deadlines
Desired Skills and Qualifications:
- Bachelor’s degree in Business, Operations Management, or related field
Min
USD $50,000.00/Yr.
Max
USD $60,000.00/Yr.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Applicants must be authorized to work in the U.S. on a full-time basis without the need for current or future sponsorship.
About symplr:
symplr is revolutionizing healthcare operations with a first-of-its-kind platform that drives effective, efficient, and connected workflows while increasing operational benefits and scaling clinical, financial, and quality outcomes—driving value where it matters most.
We are a remote-first company with employees working across the United States, India, and the Netherlands. Guided by values, we focus on teamwork, championing our customers, being rooted in action and outcomes, overcoming challenges, and leading through equality and integrity. Read more about symplr's culture and values at symplr.com/careers.
Perks & Benefits:
Applicants must be authorized to work in the U.S. on a full-time basis without the need for current or future sponsorship.
About symplr:
symplr is revolutionizing healthcare operations with a first-of-its-kind platform that drives effective, efficient, and connected workflows while increasing operational benefits and scaling clinical, financial, and quality outcomes—driving value where it matters most.
We are a remote-first company with employees working across the United States, India, and the Netherlands. Guided by values, we focus on teamwork, championing our customers, being rooted in action and outcomes, overcoming challenges, and leading through equality and integrity. Read more about symplr's culture and values at symplr.com/careers.
Perks & Benefits:
- Company Sponsored Medical, Dental & Vision
- Safe Harbor 401K with Employer Matching up to 5%, eligible upon hire with immediate vesting
- HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
- Permissive Time Off Plans, Volunteer Time Off, & 12 Paid Holidays
- Fully Paid Medical Leaves of Absence and Bonding Leaves for new parents
- Tuition Assistance & Continuing Education Reimbursement available
- Additional Employer-Paid Programs: Cleo Family Services, Care@Work Memberships, Headspace Memberships, LifeMart Discounts, and more!
symplr is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
As an ongoing commitment to reasonably accommodate individuals with disabilities, symplr has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to call 281.863.9500 if further assistance is required.
To all recruitment agencies: we do not accept resumes or partnership opportunities. Please do not forward resumes to symplr or any of our employees. We are not responsible for any fees related to unsolicited resumes.
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