Edtech.com's Summary

Ohio State University is hiring a Desktop & Education Support Specialist to resolve software, hardware, and network issues for OCIO-supported customers across campus. The specialist sets up new workstations and peripherals, maintains classroom technology, and performs preventive maintenance on instructional equipment. This role also trains faculty, staff, and students on proper use of computing and audio-visual systems while serving as a team leader for complex help desk projects.

Highlights

Resolves software, hardware, and network issues across Windows and Mac OS platforms
Delivers and sets up new and updated workstations and peripherals with documented inventory tracking
Maintains classroom technology, including video-data projection, audio systems, and computer equipment
Trains faculty, staff, and students on instructional and computing equipment
Installs new classroom technology and performs regular preventive maintenance and upgrades
Tracks and reports computing environment outages and leads complex help desk projects and issues
Requires a bachelor's degree or equivalent experience and two years supporting desktop computers in a network environment, with more than two years and university-setting experience preferred
Offers an hourly pay range of $23.17-$27.04 based on internal equity and candidate qualifications
May require a flexible schedule with evenings, weekends, and occasional travel to other OSU campuses

Desktop & Education Support Specialist Full Description

Job Title:

Desktop & Education Support Specialist

Department:

OCIO | Customer Solutions

The Desktop & Education Support Specialist works within a team to provide OCIO supported customers professional computer support services, including resolving software, hardware, and network issues. Provide technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms. Support customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently with limited direction.

Responsible for delivery and setup of new and updated workstations and peripherals, addressing related support issues, and documented inventory management. Responsible for the deployment of a classroom maintenance plan and for emergency on-site and inshop repair, video-data projection, audio systems, computer and audio-visual equipment. Works closely with all levels of interdepartmental faculty, staff, and students to either provide training in the proper use of instructional and computing equipment or identify training needed by OCIO/ODEE or other service providers. Installs new technology into the classrooms and performs as needed upgrades in same classrooms. Performs preventive maintenance in classrooms on a regular basis. Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages. Acts as a team leader for complex projects, assignments and issues associated with the help desk function. Will serve as desktop support for onsite technical assistance. May serve as on-call escalation point. May be required to work a flexible schedule, which could include evenings and weekends. Position may be required travel to other OSU campuses for training and knowledge transfer sessions.

Required Education Level:

Bachelor's degree or an equivalent combination of education and experience.

Required Experience:

Two years of experience supporting desktop computers running Windows, Mac OS or both in a network environment. Experience with audio/visual equipment used in teaching, meeting, and event spaces. Ability to work as part of a team and take the initiative to work independently. Ability to maintain and manage information and documentation in an organized, systematic way. Professional experience providing customer service.

Desired Experience:

More than two years of experience supporting desktop computers running Windows, Mac OS or both in a network environment. A bachelor's degree in information technology, information management, or a related field. Excellent interpersonal skills, including verbal, nonverbal and written communication skills. Experience with image management and deployment. Experience with and exposure to a wide variety of commercial and educational productivity applications. Experience with support systems and remote desktop technologies. Professional experience in a university setting.

Additional Information:

The salary range for this position is $23.17-$27.04 and the offer for this position will be based on internal equity and the candidate's qualifications.

Function: Information Technology

Sub-function: IT Service Support

Career Band: Technical

Career Level: T3

Location:

Parks Hall (0273)

Position Type:

Regular

Scheduled Hours:

Shift:

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.

Let me find your next job.

Thanks - you're signed up.

Desktop & Education Support Specialist

Edtech.com's Summary

Desktop & Education Support Specialist Full Description

Simulation Tech Coordinator - Herbert Wertheim College of Medicine

ITS Student Technician

Agile Systems Engineering Department Head

Sr Payroll Systems Analyst

IT Manager, Student Information System