Edtech.com's Summary

Ohio State University is hiring a Desktop & Education Support Specialist to give customers of the OCIO Customer Solutions team professional computer support. The specialist resolves software, hardware, and network problems across Windows and Mac platforms, keeps classroom technology running, and teaches faculty, staff, and students to use instructional equipment.

Highlights

Resolve software, hardware, and network issues for customers across Windows and Mac OS platforms.
Support customers on-site and remotely, working in a team or independently with limited direction.
Deliver and set up new and updated workstations and peripherals while keeping documented inventory.
Deploy a classroom maintenance plan and handle emergency on-site and in-shop repair of projection, audio, and computer equipment.
Install new classroom technology and perform upgrades and regular preventive maintenance.
Train faculty, staff, and students on instructional and computing equipment.
Track and report computing environment outages and lead complex help desk projects.
High school diploma or GED plus two years supporting Windows or Mac desktops in a network environment, and experience with audio/visual equipment for teaching and event spaces.
Prefer an associate’s degree, more than two years of experience, and experience with image management and remote desktop technologies.
Pay range of $23.17-$28.16 per hour, with medical, dental, and vision coverage, paid time off with 11 holidays, and a state or alternative retirement plan.

Desktop & Education Support Specialist Full Description

Job Title:

Desktop & Education Support Specialist

Department:

OCIO | Customer Solutions

The Desktop & Education Support Specialist works within a team to provide OTDI supported customers professional computer support services, including resolving software, hardware, and network issues. Provides technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms. Supports customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently with limited direction.

Responsible for delivery and setup of new and updated workstations and peripherals, addressing related support issues, and documented inventory management. Responsible for the deployment of a classroom maintenance plan and for emergency on-site and inshop repair, video-data projection, audio systems, computer and audio-visual equipment. Works closely with all levels of interdepartmental faculty, staff, and students to either provide training in the proper use of instructional and computing equipment or identify training needed by OTDI or other service providers. Installs new technology into the classrooms and performs as needed upgrades in same classrooms. Performs preventive maintenance in classrooms on a regular basis. Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages. Acts as a team leader for complex projects, assignments and issues associated with the help desk function. Will serve as desktop support for onsite technical assistance. May serve as on-call escalation point. May be required to work a flexible schedule, which could include evenings and weekends. Position may be required travel to other OSU campuses for training and knowledge transfer sessions.

Required Education and Experience:

High School Diploma or GED. Two years of experience or knowledge supporting desktop computers running Windows, Mac OS or both in a network environment. Experience with audio/visual equipment used in teaching, meeting, and event spaces. Ability to work as part of a team and take the initiative to work independently. Ability to maintain and manage information and documentation in an organized, systematic way. Professional experience providing customer service.

Desired Education and Experience:

Associate’s degree. More than two years of experience supporting desktop computers running Windows, Mac OS or both in a network environment. Excellent interpersonal skills, including verbal, nonverbal and written communication skills. Experience with image management and deployment. Experience with and exposure to a wide variety of commercial and educational productivity applications. Experience with support systems and remote desktop technologies. Professional experience in a university setting.

Function:

Information Technology

Subfunction:

IT Service Support

Career Band:

Technical

Level:

Additional Information:

The salary range for this position is $23.17-28.16 and the offer for this position will be based on internal equity and the candidate’s qualifications.

Location:

Pelotonia Research Center (1040)

Position Type:

Regular

Scheduled Hours:

Shift:

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

Starting day one: Comprehensive benefits.

Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
Paid time off, including sick and vacation time and 11 holidays.
State retirement plan or an alternative retirement plan, both with generous employer contributions.

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Desktop & Education Support Specialist

Edtech.com's Summary

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