Desktop Services Manager

🇺🇸 Starkville, MS

🕑 Full-Time

💰 TBD

💻 Information Technology

🗓️ April 22nd, 2025

ITSM

Edtech.com's Summary

Mississippi State University is hiring a Desktop Services Manager. The role involves resolving desktop support and IT issues within the university’s IT Services, recommending software and hardware purchases, and ensuring compliance with university policies. This position also involves managing and mentoring Desktop Specialist personnel and maintaining communication with the Director of User Services.

Highlights

Manage and resolve IT problems and desktop support issues.
Expertise required in Windows and Macintosh operating systems.
Involvement in software and hardware procurement, configuration, and training.
Supervisory responsibility for the Desktop Specialist team.
Minimum Bachelor’s degree in Information Technology or related field.
5 to 7 years of experience in customer/desktop support required.
Experience with Microsoft Office Suite, AD joined workstations, and ITSM systems.
Salary Grade: 17, with specific salary details determined by the hiring department.
Proven IT support experience in a higher education environment preferred.