Desktop Support Analyst

🇺🇸 Irvine, California 🕑 Full-Time 💰 $85K - $98K 💻 Information Technology 🗓️ August 22nd, 2026

VMWare ITIL DHCP

Edtech.com's Summary

University of California, Irvine is hiring a Desktop Support Analyst. The role involves providing technical support for desktop and infrastructure systems including Office365, Windows, Mac, and OneDrive to faculty, staff, and students, as well as evaluating new technologies and conducting cost-benefit analyses.

Highlights

Provide desktop and infrastructure support to over 3,500 clients within administrative units.
Support includes troubleshooting and configuring Windows and Mac operating systems, Office365, OneDrive, and VMware virtual desktops.
Perform hardware and software testing, including analysis and reporting of results.
Use extensive knowledge of networking protocols like DHCP and TCP/IP for problem resolution.
Develop and administer technical training aimed at users with various skill levels.
Manage and document complex IT processes, including scripting and software customization.
Requires a Bachelor's degree or equivalent experience and 3-5 years of desktop support experience.
Must hold a valid driver's license and may provide on-call support after hours or weekends.
Preferred certifications include Dell/Apple certification, CompTIA A+, and ITIL.
Annual salary range from $85,407.35 to $98,091.66.