Edtech.com's Summary

Purdue University is hiring a Desktop Support Specialist. The role involves coordinating and delivering technical support to faculty and staff by installing, upgrading, and maintaining hardware, software, and peripherals while collaborating with the IT team to develop and implement technology improvements that support academic, instructional, and administrative activities.

Highlights

Provide desktop and technical support services for faculty and staff.
Install, upgrade, and maintain PC and Macintosh hardware, software, and peripherals.
Troubleshoot hardware, software, and networking issues to enhance user productivity.
Collaborate with the IT team to develop and implement technology improvements.
Associate degree in Computer Science, Computer Technology, or related field with two years of desktop support experience required.
Technical skills in Apple and Microsoft Windows operating systems, PC hardware networking, and office productivity technologies.
Apple hardware/software and A+ certification preferred or must be obtained within six months.
Knowledge of computer networking concepts including IP networking and firewalls.
Preferred experience with Microsoft Active Directory, SCCM, academic support, workstation/user administration, and multiple operating systems.
Eligible for overtime, offers a comprehensive benefits package including medical, dental, and vision insurance.

Desktop Support Specialist Full Description

Job Summary

Desktop Support Specialist
Purdue University – Purdue IT

Bring your technical expertise to a place where innovation meets purpose. At Purdue University, every role contributes to something bigger—empowering discovery, advancing learning, and shaping a better future.

As a Desktop Support Specialist, you’ll coordinate and deliver technology support that keeps our faculty and staff connected and productive. You’ll oversee the installation, upgrade, and use of hardware, software, and peripheral devices, while helping develop and implement new IT solutions that enhance teaching, research, and administrative activities.

Working as part of a collaborative Information Technology team, you’ll provide responsive, hands-on service and find creative ways to improve end-user experiences. This is an opportunity to grow your technical skills in a dynamic academic environment where your work directly supports world-class research and education.

Responsibilities:

Coordinate and provide desktop and technical support services for faculty and staff.
Install, upgrade, and maintain hardware, software, and peripherals.
Troubleshoot issues and provide proactive solutions to enhance user productivity.
Partner with IT colleagues to develop and implement innovative technology improvements.
Support academic, instructional, and administrative technology needs.

What You’ll Bring:

Strong technical and troubleshooting skills across operating systems and hardware platforms
Excellent communication, teamwork, and problem-solving abilities
A customer-focused approach with an interest in driving continual improvement

What We Offer:
Join a community that lives its values—excellence, integrity, inclusion, and growth. At Purdue, you’ll find opportunities to learn, collaborate, and innovate while making an impact that extends far beyond campus.

This day position is onsite at the West Lafayette campus.

What We're Looking For

Education and Experience Required:

Associate degree in Computer Science, Computer Technology OR a related field of study
Two (2) years of IT desktop support or related IT experience
- Experience installing and maintaining hardware, software, and peripheral components of PC (Windows) and Macintosh based workstations including operating system, hardware drivers, and common office automation software
Consideration will be given to an equivalent combination of related education and required work experience

Skills Needed:

Expansive knowledge of one of the following operating systems (Apple and Microsoft Windows), as well as PC hardware networking
Apple software/hardware and A+ certification preferred or the ability to earn certification within the first six months of employment is required
Knowledge of personal computer, network, server and office productivity technologies
Capable of providing quality end-user support and training with patience and consideration of others
Clear and effective verbal and written communications skills. Good interpersonal skills
Demonstrated ability to troubleshoot hardware and software problems on desktops
Knowledge of computer networking concepts including IP networking and firewalls
Ability to:
- plan, organize and prioritize workloads, manage details of multiple projects simultaneously, and work within a team environment
- complete projects within deadlines
- lift and carry 10-25 pounds frequently and 40 pounds occasionally

Preferred:

Basic understanding of Microsoft Active Directory management including group policy
Ability to navigate collections and packages via SCCM
Previous academic support is strongly preferred
Knowledge of:
- workstation/user administration within a LAN environment
- web design and maintenance desirable
- multiple operating systems

Additional Information:

Purdue University will not sponsor employment authorization for this position
A background check will be required for employment in this position
FLSA: Non-Exempt (Eligible for Overtime)
Retirement Eligibility: Non-exempt Defined Contribution Plan
Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days

Career Stream

Administrative and Operational Support 4

Pay Band S055
Job Code #20003372

Career pathmaker: https://www.purdue.edu/hr/careerpathmaker/

Who We Are

Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.

Equal Opportunity Employer

Purdue University is an EOE employer.

Original Job Description

Job Summary

Desktop Support Specialist
Purdue University – Purdue IT

Responsibilities:

Coordinate and provide desktop and technical support services for faculty and staff.
Install, upgrade, and maintain hardware, software, and peripherals.
Troubleshoot issues and provide proactive solutions to enhance user productivity.
Partner with IT colleagues to develop and implement innovative technology improvements.
Support academic, instructional, and administrative technology needs.

What You’ll Bring:

Strong technical and troubleshooting skills across operating systems and hardware platforms
Excellent communication, teamwork, and problem-solving abilities
A customer-focused approach with an interest in driving continual improvement

This day position is onsite at the West Lafayette campus.

What We're Looking For

Education and Experience Required:

Associate degree in Computer Science, Computer Technology OR a related field of study
Two (2) years of IT desktop support or related IT experience
- Experience installing and maintaining hardware, software, and peripheral components of PC (Windows) and Macintosh based workstations including operating system, hardware drivers, and common office automation software
Consideration will be given to an equivalent combination of related education and required work experience

Skills Needed:

Expansive knowledge of one of the following operating systems (Apple and Microsoft Windows), as well as PC hardware networking
Apple software/hardware and A+ certification preferred or the ability to earn certification within the first six months of employment is required
Knowledge of personal computer, network, server and office productivity technologies
Capable of providing quality end-user support and training with patience and consideration of others
Clear and effective verbal and written communications skills. Good interpersonal skills
Demonstrated ability to troubleshoot hardware and software problems on desktops
Knowledge of computer networking concepts including IP networking and firewalls
Ability to:
- plan, organize and prioritize workloads, manage details of multiple projects simultaneously, and work within a team environment
- complete projects within deadlines
- lift and carry 10-25 pounds frequently and 40 pounds occasionally

Preferred:

Basic understanding of Microsoft Active Directory management including group policy
Ability to navigate collections and packages via SCCM
Previous academic support is strongly preferred
Knowledge of:
- workstation/user administration within a LAN environment
- web design and maintenance desirable
- multiple operating systems

Additional Information:

Purdue University will not sponsor employment authorization for this position
A background check will be required for employment in this position
FLSA: Non-Exempt (Eligible for Overtime)
Retirement Eligibility: Non-exempt Defined Contribution Plan
Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days

Career Stream

Administrative and Operational Support 4

Pay Band S055
Job Code #20003372

Career pathmaker: https://www.purdue.edu/hr/careerpathmaker/

Who We Are

Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.

Equal Opportunity Employer

Purdue University is an EOE employer.

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Edtech.com's Summary

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