Purdue University
Desktop Support Specialist
Edtech.com's Summary
Purdue IT is hiring a Desktop Support Specialist to provide technology support services for faculty and staff across the university. This role involves coordinating installation, upgrades, and troubleshooting of hardware, software, and peripheral devices while collaborating with IT professionals to support academic and research activities.
Highlights
- Provide desktop and technical support for faculty and staff.
- Coordinate installation, upgrade, and maintenance of PC and Macintosh workstations.
- Support academic, instructional, and research technology needs.
- Experience with Windows and Apple operating systems and PC hardware networking.
- Knowledge of computer networking concepts including IP networking and firewalls.
- Associate degree in Computer Science, Computer Technology, or related field required with at least six months of IT desktop support experience.
- Strong troubleshooting, customer service, and communication skills.
- Ability to manage multiple projects and work both independently and as part of a team.
- Apple software/hardware and A+ certification preferred or must be earned within six months.
- Experience with Microsoft Active Directory, SCCM, and prior academic support is preferred.
Desktop Support Specialist Full Description
Job Summary
Desktop Support Specialist
Purdue IT | West Lafayette, IN
Purdue IT | West Lafayette, IN
Purdue IT is seeking a customer-focused Desktop Support Specialist to provide technology support services for faculty and staff across the university. In this role, you will coordinate the installation, upgrade, and support of hardware, software, peripheral devices, and other technologies while helping users make the most of available tools and resources. You will work collaboratively with a team of IT professionals, you will troubleshoot technical issues, support academic, instructional, and research activities, and contribute to the implementation of technology solutions that enhance the Purdue experience.
What You'll Bring:
- Experience providing desktop and technical support in a professional environment
- Strong problem-solving and customer service skills
- Knowledge of computer hardware, software, and peripheral devices
- Ability to work independently while collaborating effectively with a team
- A commitment to delivering reliable technology solutions and support
Join Purdue IT and help empower teaching, learning, and research through exceptional technology support.
What We're Looking For
Education and Experience Required:
- Associate degree in Computer Science, Computer Technology OR a related field of study
- Six (6) months of IT desktop support or related IT experience
- Consideration will be given to an equivalent combination of related education and required work experience
- Experience installing and maintaining hardware, software, and peripheral components of PC (Windows) and Macintosh based workstations including operating system, hardware drivers, and common office automation software
Skills Required:
- Expansive knowledge of one of the following operating systems (Apple and Microsoft Windows), as well as PC hardware networking
- Knowledge of:
- personal computer, network, server and office productivity technologies
- computer networking concepts including IP networking and firewalls
- Capable of providing quality end-user support and training with patience and consideration of others
- Clear and effective verbal and written communications skills. Good interpersonal skills
- Demonstrated ability to troubleshoot hardware and software problems on desktops
- Ability to:
- plan, organize and prioritize workloads, manage details of multiple projects simultaneously, and work within a team environment
- complete projects within deadlines
- lift and carry 10-25 pounds frequently and 40 pounds occasionally
- Apple software/hardware and A+ certification preferred or the ability to earn certification within the first six months of employment is required
Preferred:
- Basic understanding of Microsoft Active Directory management including group policy
- Ability to navigate collections and packages via SCCM
- Previous academic support is strongly preferred
- Knowledge of:
- workstation/user administration within a LAN environment
- web design and maintenance desirable
- multiple operating systems
Additional Information:
- Purdue University will not sponsor employment authorization for this position
- A background check will be required for employment in this position
- FLSA: Non-Exempt (Eligible for Overtime)
- Retirement Eligibility: Non-exempt Defined Contribution Plan
- Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days
Career Stream
Administrative and Operational Support 3
- Pay Band S050
- Job Code #20003371
Career path maker: https://www.purdue.edu/hr/careerpathmaker/
Who We Are
Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.
Equal Opportunity Employer
Purdue University is an EOE employer.
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