Desktop Support Specialist I

🇺🇸 Starkville, MS 🕑 Full-Time 💰 TBD 💻 Information Technology 🗓️ July 9th, 2026

Edtech.com's Summary

Mississippi State University is hiring a Desktop Support Specialist I. The role involves handling all desktop support issues for supported departments and providing general IT support for university enterprise systems within the MSU academic environment. Responsibilities include installing and supporting operating systems, troubleshooting, advising on hardware/software purchases, and offering training and customer service.

Highlights

Provide desktop support for Windows and Mac operating systems and applications.
Troubleshoot and resolve IT problems, including malware and virus removal.
Manage Active Directory accounts and AD-joined workstations.
Assist clients through purchase, installation, training, and maintenance of IT equipment and systems.
Develop support materials and communicate IT information effectively to clients.
Require proficiency with Office 365 applications and Microsoft O365 mobile integration services.
Bachelor's degree in Information Technology or related field plus one year of customer/desktop support experience required.
Preferred qualifications include relevant certifications and experience with local area networks and AD joined workstation support.
Salary grade 13 with pay ranges according to university compensation structure.
Non-supervisory position under Academic Affairs at Mississippi State University.