Purdue University
Desktop Support Specialist, Lead
Edtech.com's Summary
Purdue University is hiring a Desktop Support Specialist to coordinate and provide technical support services for faculty and staff. The role involves installing, upgrading, and supporting hardware, software, and peripheral devices, while working with an IT team to enhance academic and research activities.
Highlights
- Coordinate and provide technical support services to faculty and staff.
- Install, upgrade, and support hardware, software, and peripheral devices.
- Develop and implement new IT uses to enhance academic and research activities.
- Requires knowledge of Windows and Apple operating systems, PC hardware, networking, and office productivity software.
- Associate degree in Computer Science, Computer Technology, or related field with two years of IT desktop support experience preferred.
- A+ certification preferred or ability to earn within six months.
- Skills include troubleshooting, user training, and effective communication.
- Preferred knowledge of Microsoft Active Directory, SCCM, academic support environments, and multiple operating systems.
- Must be able to lift 10-25 pounds frequently and 40 pounds occasionally.
- Offers a substantial benefits package including medical, dental, vision insurance, and paid time off.
Desktop Support Specialist, Lead Full Description
Job Summary
The Desktop Support Specialist is responsible for coordinating and providing technical support services to faculty and staff. Coordinate services to install, upgrade, and support use of hardware, software, peripheral devices, and other technologies; develop and implement new uses of information technology to enhance academic, instructional, and research activities. Work with a team of information technology staff to provide services to faculty and staff.
What We're Looking For
Education and Experience Required:
- Associate degree in Computer Science, Computer Technology OR a related field of study.
- Two (2) years of IT desktop support or related IT experience
- Experience installing and maintaining hardware, software, and peripheral components of PC (Windows) and Macintosh based workstations including operating system, hardware drivers, and common office automation software.
- Consideration will be given to an equivalent combination of related education and required work experience
Skills Required:
- Expansive knowledge of one of the following operating systems (Apple and Microsoft Windows), as well as PC hardware networking
- Apple software/hardware and A+ certification preferred or the ability to earn certification within the first six months of employment is required
- Knowledge of:
- personal computer, network, server and office productivity technologies
- computer networking concepts including IP networking and firewalls
- Capable of providing quality end-user support and training with patience and consideration of others
- Clear and effective verbal and written communications skills. Good interpersonal skills
- Demonstrated ability to troubleshoot hardware and software problems on desktops
- Ability to:
- lift and carry 10-25 pounds frequently and 40 pounds occasionally
- complete projects within deadlines
- plan, organize and prioritize workloads, manage details of multiple projects simultaneously, and work within a team environment
Preferred:
- Basic understanding of Microsoft Active Directory management including group policy
- Ability to navigate collections and packages via SCCM
- Previous academic support is strongly preferred
- Knowledge of:
- workstation/user administration within a LAN environment
- web design and maintenance desirable
- multiple operating systems
Additional Information:
- Purdue University will not sponsor employment authorization for this position
- A background check will be required for employment in this position
- FLSA: Non-Exempt (Eligible for Overtime)
- Retirement Eligibility: Non-exempt Defined Contribution Plan
- Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days
What We're Looking For
Career Stream
Administrative and Operational Support 4
- Pay Band S055
- Job Code #20003372
Career path maker: https://www.purdue.edu/hr/careerpathmaker/
Who We Are
Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.
Equal Opportunity Employer
Purdue University is an EOE employer.
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