Desktop Support / User Support Technician

🇺🇸 Buffalo, New York 🕑 Full-Time 💰 $65K - $70K 💻 Information Technology 🗓️ October 16th, 2026

Panopto Rive

Edtech.com's Summary

University at Buffalo is hiring a Desktop Support / User Support Technician. This role handles troubleshooting and resolving PC hardware, networking, and application issues for students, faculty, and staff at the Jacobs School of Medicine and UBMD Practice Plans, managing support requests via phone, email, ticket system, or in person. The technician also installs and updates PC equipment, coordinates downtime communications, and participates in a 24/7 rotating on-call schedule.

Highlights

Primary contact for PC hardware, networking, and application support issues within Jacobs School of Medicine and UBMD Practice Plans.

Responds to user support requests via phone, email, ticket system, or in person.

Installs, updates, and provides technical support for PC equipment.

Serves as backup to AV/User Support Technician and links users to centrally supported IT and AV services.

Participates in a 24/7 rotating on-call schedule for password resets, system downtime, and outage communication.

Required to have a bachelor's degree or professional certification with 1-2 years related experience; valid NYS driver's license or equivalent transportation capacity required.

Preferred skills include MAC/PC application troubleshooting, proficiency with MS 365, Zoom, Teams, Panopto, SCCM, BOX, OneDrive, JAMF, Beyond Trust (Bomgar), Windows OS (10,11), and MACOS.

Experience in higher education and medical practice environments is preferred.

Salary range is $65,000 - $70,000 annually.

Full-time, in-office position with core hours 8:30 a.m. to 4:30 p.m., Monday through Friday, based at 955 Main Street with occasional weekend and out-of-hours work.