Edtech.com's Summary

Houston City College is hiring a Developer, IT Operations to build tools that make the college's IT infrastructure more reliable, secure, and efficient for academic and administrative operations. The developer applies AI capabilities to monitoring and incident response, and builds the data flows and dashboards that keep the systems behind the learning management system, student portals, and campus networks healthy. The role works closely with infrastructure, service desk, and academic technology teams to turn operational pain points into working tools.

Highlights

Develop, configure, and tune AI capabilities within IT operations platforms for anomaly detection, predictive maintenance, automated incident response, and stronger data privacy and security.
Build and maintain the data flows that make IT operations data usable, from collection and standardization through processing with monitoring and analysis tools.
Connect detections to automated response actions and IT service management workflows, including incident routing, classification, and resolution.
Integrate advanced analytics tools into the monitoring software that supports the LMS, student portals, and campus networks, and keep it highly available during peak academic periods by adjusting detection thresholds ahead of known peaks.
Analyze operational data to identify trends, correlations, and capacity constraints that inform infrastructure planning and reliability improvements.
Test, maintain, and review deployed AI tools to keep them accurate and aligned with cybersecurity procedures, and troubleshoot tool and configuration issues as they arise.
Design dashboards and visualizations of system health, anomaly trends, and incident patterns for IT and academic technology stakeholders, and document technical designs, workflows, and standard operating procedures.
Bachelor's degree in computer science or a related field and 3 years of development experience with a strong Python background in API integration, data processing, and automation scripting are required.
Preferred qualifications include a master's degree, 2 years implementing generative AI solutions such as LLMs, retrieval-augmented generation, and AI agents, and experience in higher education IT or with AIOps tools.
A valid Texas driver license is required, and the position may require after-hours work including weekends and holidays.

Developer, IT Operations Full Description

Job Summary

The Developer for IT Operations will build tools to enhance the reliability, security, and efficiency of the college’s IT infrastructure supporting academic and administrative operations.

ESSENTIAL FUNCTIONS

Develop, configure, and tune AI capabilities within IT operations platforms for anomaly detection, predictive maintenance, automated incident response, and enhanced data privacy and security.
Develop and maintain the data flows that make IT operations data usable by utilizing monitoring and analysis tools, including collection, standardization, and processing.
Connect detections to automated response actions and IT service management workflows, including incident routing, classification, and resolution.
Integrate and develop advanced analytics tools into monitoring software that supports LMS, student portals, and campus networks.
Support high-availability requirements during peak academic periods, adjusting detection thresholds ahead of known peaks so alert volume stays actionable.
Analyze operational data to identify trends, correlations, and capacity constraints that inform infrastructure planning and reliability improvements.
Perform ongoing maintenance, testing, and review of deployed AI tools to ensure aligned to cybersecurity procedures and continued accuracy as infrastructure and usage patterns evolve; troubleshoot and resolve tool and configuration issues as they arise.
Design dashboards and visualizations that communicate system health, anomaly trends, and incident patterns to IT and academic technology stakeholders.
Partner with infrastructure, service desk, and academic technology teams to turn operational pain points into working tools and support adoption.
Document technical designs, workflows, and standard operating procedures for AI-enabled IT operations tools and security protocols.
Perform other duties, tasks and assignments as required.

QUALIFICATIONS

Education & Experience

Bachelor’s degree in computer science or related field required
Master’s degree preferred
3 years’ experience in development with a strong background in Python (API integration, data processing, and automation scripting) required
2 years of experience implementing generative AI solutions, large language models (LLMs), retrieval-augmented generation (RAG), AI agents, or related emerging AI technologies preferred
Experience in higher education IT or with AIOps tools preferred

Licensing & Certification

Valid Texas Driver License

Special Skills

MS Office Programs
Information Management Systems

Competencies

Delivering High Quality Work
Accepting Responsibility
Serving Customers
Supporting Organizational Goals
Driving Continuous Improvement
Acting with Integrity
Thinking Critically
Managing Change
Communicating Effectively

Working Conditions

General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.

SECURITY SENSITIVE: This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

The Organization

Houston City College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest single-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.

EEO Statement

Houston City College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies:

Sandra B. Jacobson, J.D., M.Ed., SHRM-SCP, Interim Director of EEO and Compliance & Title IX Coordinator

Office of Equal Opportunity and Title IX

PO Box 667517

Houston TX, 77266

713 718.8271 or [email protected]

HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity.

Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.

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