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University of Toledo

Direct Service Provider

🇺🇸 Toledo, OH

🕑 Full-Time

💰 $19 per Hour

💻 Customer Support

🗓️ December 12th, 2025

Edtech.com's Summary

UToledo is hiring a Direct Service Provider responsible for advocating on behalf of students and helping them navigate university processes related to financial aid, registration, student accounts, and other services. The role involves addressing student concerns, processing various academic and financial requests, and providing coaching to facilitate problem resolution.

Highlights
  • Operate in the spirit of advocacy on behalf of students.
  • Assist students with financial aid, registrar, student accounts, residence life, admissions, dining services, academic advising, and parking services.
  • Respond to inquiries via in-person, phone, and email communications.
  • Process registrations, withdrawals, transcript requests, and enrollment certifications.
  • Evaluate financial aid eligibility and student account status.
  • Provide referrals and advise on military education benefits and university policies.
  • Requires excellent communication, customer service, and organizational skills.
  • Must hold a bachelor’s degree or have five years of direct customer service experience in relevant fields.
  • Starting salary at $18.99 per hour.
  • Affiliated with the Communication Workers of America union and reports to Rocket Solution Central.