Absorb Software
Director, Account Management
Gainsight
LMS
SaaS
Edtech.com's Summary
Absorb Software is hiring a Director of Account Management. This role involves leading a team focused on retention and expansion of Upper-Mid Market clients, developing and executing account strategies, and collaborating across functions to drive customer success and business growth.
Highlights
- Lead and mentor Upper-Mid Market Account Managers to drive retention and expansion.
- Analyze account health and implement initiatives to maximize customer value.
- Drive client renewals, retention, and net retention targets for the team.
- Develop strategic account plans and align solutions with client objectives.
- Manage client contracts, negotiations, and ensure favorable outcomes.
- Use Absorb LMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, and Adobe Acrobat.
- Require 6+ years of leadership in mid-market/enterprise SaaS account management.
- Demonstrated success in driving renewals, upsell, and cross-sell within North America.
- Offer comprehensive health benefits, flexible work arrangements, and career growth opportunities.
- Support for a remote-first work environment with equipment and flex allowances.
Director, Account Management Full Description
Director, Account Management
Location
Remote US
Employment Type
Full time
Location Type
Remote
Department
Account Management
Overview
Application
"We’re building something special at Absorb, and our Account Management team is at the center of it. This role is about leading a team, building trusted relationships, and helping customers get real value from our platform as they grow. You’ll have the opportunity to shape how we scale our account management practices, collaborate closely across teams, and make a tangible impact on both our customers and the business. If you thrive in a fast-paced environment, and want to grow your career while helping others succeed, you’ll feel right at home here" - Andrew Nelmes, VP, Account Management
As the the Upper-Mid Market Director of Account Management, you’ll lead a high-performing team dedicated to driving retention, expansion, and long-term value for our Upper-Mid Market clients. In this influential role, you’ll shape and execute account strategies, mentor and develop top-tier account managers, and collaborate cross-functionally to ensure Absorb’s solutions deliver measurable impact and exceptional experiences. If you're passionate about building lasting partnerships and leading with purpose, this is your opportunity to make a meaningful difference.
What you’ll do:
- Lead and mentor a team of Upper-Mid Market Account Managers, fostering a culture of excellence, collaboration, and continual learning
- Analyze account health, proactively identify opportunities and risks, and implement initiatives to maximize customer value
- Own and drive client renewals, retention, and net retention targets for the Upper-Mid Market accounts team
- Develop and execute strategic account plans, collaborating with cross-functional teams to align Absorb solutions with client objectives
- Build and nurture strong relationships with key stakeholders, serving as a trusted advisor and advocate
- Lead regular Executive Business Reviews and strategic check-ins
- Champion customer feedback, synthesizing insights to inform product development and innovation
- Oversee negotiation and management of client contracts, ensuring favorable outcomes and compliance
- Drive feature adoption, enablement, and ongoing education for clients
- Represent Absorb at industry events and client engagements
What you’ll bring:
- 6+ years of leadership in mid-market/enterprise SaaS account management
- Proven experience managing complex accounts in North America
- Exceptional communication, relationship-building, and consultative skills
- Demonstrated success in driving renewals, upsell, and cross-sell opportunities
- High intellectual curiosity, and thrive in a fast-paced, remote-first environment
- Strong leadership and mentoring abilities
- Passionate about customer success and continual learning
Technologies we use:
- Absorb LMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat
Are you ready to become an Absorber?
What we offer:
- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance and monthly Flex Allowance to support your success
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
Who are we?
Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.
Our values are simple:
- We achieve exceptional results by genuinely caring about each other and the work we do
- We’re united, and we grow through our commitment to elevating continual learning!
Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com
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