Director, Application Services (Ellucian Banner Exp REQUIRED, Onsite- UNE, ME)

• Biddeford Campus 11 Hills Beach Road, Biddeford, Maine, US, 4005
• Services
• 6190
• Up to 25%

• Providing support and strong management for the system administration of the Banner ERP, CRM, Student Success systems, etc. and the daily support of the university’s ongoing evolution to SaaS and and integration with disparate systems.
• Consults with supervisor, IT systems staff, and end users develop functional design specifications and gathers information about program intent, functions, features; data requirements, input requirements, and output requirements; internal and external checks and controls; hardware and operating system environment, and interfaces with other systems.
• Providing strong leadership for and management of two administrative systems staff including meeting regularly to review progress of work, resolution of problems, and ensure that standards for quality and quantity of work are met.
• Work with management throughout the college on planning of strategic priorities and annual work / tactical plans
• Acting as a strong leader providing good customer relationship skills and presence in managing the client’s ongoing evolution of its modernization efforts.
• Consulting with management and reviewing project proposals to determine goals, time frame, funding limitations, procedures for accomplishing administrative computing projects, security requirements, staffing requirements, and allotment of resources.
• Effectively managing projects and resources using strong project management skills to articulate project demands, recommend priorities to support groups and committees, and provide frequent project updates while adhering to established timelines.
• Developing and implementing ERP and associated administrative systems change management, communication planning, testing procedures, and programming documentation. Able to work and collaborate effectively with the various IT teams (network, applications and web development/integration).
• Providing client liaison and technical support for administrative applications.
• Supporting departmental staff and administration with the identification, evaluation, selection, support and maintenance of systems solutions.
• Providing systems analysis, problem solving support, and necessary programming support to provide efficient and effective use of administrative information systems in support of Client’s goals and objectives.
• Providing maintenance, appropriate use, production and problem solving support, and ad-hoc reporting support.
• Implementing quality assurance methodologies for change management and problem management.
• Meeting with users and staff to determine the impact of proposed changes in hardware or software for users.
• Assisting with the evaluation of third party software and hardware to determine usefulness and compatibility with existing technology.
• Evaluating proposed information technology projects to assess adequacy of existing hardware and recommend purchase of new equipment and software as required.
• Assist with planning and managing data storage and archival operations and solutions.
• Reviewing maintenance contracts for hardware and software and making recommendations to the director of information systems and CIO as appropriate.
• Planning and assisting the development of day-to-day policies and procedures to promote successful performance of administrative computer operations.
• Establishing technical and implementation standards to promote the long-term, cost-effective management and support of the currently installed administrative systems.
• Planning, designing and implementing the integration of other data sources into the ecosystem on a project-by-project basis, as funded by client.
• Carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Other duties as assigned and in support of the client relationship.

• Experience with Ellucian integration components including Ethos and Data Connect
• Solid functional and technical knowledge of the Banner ERP.
• Project management training and experience
• Argos, Cognos, and Ellucian Insights reporting knowledge
• Experience in a university setting
• Knowledge of Ellucian SaaS integration products and techniques.
• Varied and strong technical background that would include implementation of higher education administrative systems or business management systems.
• Excellent verbal and written communications skills
• Specific understanding of industry trends and standards required.
• Strong end user orientation.
• Strong work ethic.
• Must be a team player and strong on collaboration.
• Solid organizational skills, ability to work with staff, faculty, and administration at all skill and management levels.
• Sound strategic thinking skills and ability to work with client senior management team in an effective manner.
• Higher education experience in an IT management role.
• Proven track record as a leader.

• Comprehensive health coverage: medical, dental, and vision  
• Flexible time off  
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & BrightPlan - to help you save for the future
• Parental Leave
• 5 charitable days to support the community that supports us
• Telemedicine
• Wellness
  • Headspace Care (mental health)
  • Wellbeats (virtual fitness classes)
• RethinkCare & Wellthy– caregiver support
• Diversity and inclusion programs which provide access to internal employee resource groups  
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
  • Education Assistance Program 
  • Professional development opportunities