Edtech.com's Summary

Johns Hopkins University is hiring a Director, Carey AI Services (Carey Business School). The role leads the business school's AI function, turning leadership priorities into a portfolio of AI initiatives that serve both administrative and academic operations, with the goals of improving operational effectiveness and contributing to enrollment growth and revenue diversification. Reporting to the Senior Associate Dean of Finance and Administration, the director hires and leads a small team and oversees AI solutions from pilot through production.

Highlights

Lead the school's AI portfolio, managing opportunity intake, prioritization, roadmap development, and the lifecycle of AI initiatives from pilot through production.
Partner with departments to find high-impact AI opportunities that improve operations and service delivery, and pursue enrollment growth and revenue through AI-enabled tools for recruitment, admissions, retention, and student engagement.
Set success measures and portfolio governance, including project metrics, performance monitoring, and recommendations on whether to scale, modify, or retire each solution.
Keep AI use responsible by aligning initiatives with university standards for privacy, security, procurement, and data management, within the AI governance framework set by the Director of Carey IT and Software Services.
Provide technical and strategic leadership on AI architecture, platform selection, vendor evaluation, and buy-versus-build decisions, and maintain relationships with strategic technology vendors.
Hire, supervise, and develop staff while managing the budget and multi-year forecasts, and represent divisional leadership in meetings inside and outside Johns Hopkins.
Promote AI literacy and adoption by supporting experimentation, facilitating training, and creating pathways for faculty and staff engagement, working with IT, Data and Business Intelligence, Information Security, and faculty.
A bachelor’s degree and eight years of progressively responsible experience, including three years in management or supervision, are required; preferred experience includes three years leading AI, machine learning, or advanced analytics initiatives and delivering generative AI and retrieval-augmented generation solutions in production.
Full-time, exempt, hybrid role based at JH at Harbor East with three to four days on site, Monday through Friday 9 AM to 5 PM, paying $175,000 to $225,000 per year with possible eligibility for a discretionary bonus.

Director, Carey AI Services (Carey Business School) Full Description

Requisition ID

122805

Job Family

Information Systems, IT

Job Subfamily

IT Management

Job Function

Information Technology

Exempt Status

Exempt

Shift Type

Full Time

Schedule

Monday - Friday, 9 AM - 5 PM

Worksite

46-MD:JH at Harbor East

Work Modality

Hybrid: On-site 60-89% of hours worked (Ex: 3-4 out of 5 days/week)

Johns Hopkins Carey Business School is hiring a Director, Carey AI Services to lead the school's AI function, supporting both administrative and academic operations. Reporting to the Sr. Associate Dean of Finance and Administration, the Director translates leadership priorities into a strategic portfolio of AI initiatives, develops implementation roadmaps, hires and leads a small team of professionals, and oversees the delivery of AI-enabled solutions across the school.

The Director is responsible for identifying high-value opportunities, prioritizing initiatives, managing a portfolio of pilots and production tools, and ensuring measurable business outcomes. The role supports two overarching objectives: enhancing operational effectiveness across the school and contributing to enrollment growth and revenue diversification.

The Director, Carey AI Services operates within and contributes to AI governance framework established by the Director of Carey IT and Software Services while maintaining accountability for execution, adoption, effectiveness, and measurable results.

The position requires a unique combination of strategic judgment, technical fluency, operational leadership, and organizational influence. The Director works closely with school leadership, faculty experts, teaching and learning specialists, internal committees, and university-wide partners to advance responsible and effective adoption of AI across Carey Business School.

The Director works closely with senior IT, business, and/or academic leadership to develop and implement strategic plans that support the overall goals of the division. Develops policies and practices to support divisional strategy. Leads complex projects requiring multi-disciplinary coordination and significant vendor collaboration. Has day-to-day responsibility for a variety of applications and technologies that support a wide and diverse customer base. Recognized as an expert in the application of technological solutions and strategies to meet the unique needs of the division. Incumbents may be required to represent the division while working with external constituencies in the development of policies and practices that have an impact on the business of the division. Incumbents may be required to represent divisional leadership in executive meetings within and outside the division.

Specific Duties & Responsibilities

Strategy & Planning

As a member of a senior management team, contribute or lead strategic and tactical planning to achieve divisional goals by prioritizing initiatives and coordinating the evaluation, deployment, and management of current and future technologies.
Develop technology solutions to anticipate the division’s needs, be cost-effective, reliable, and compatible with existing and emerging technologies.
Anticipate change and be agile to respond as technology requirements emerge and evolve.
Based on understanding of divisional goals, mission, and culture, assess the impact and effectiveness of technology to ensure it supports the division’s needs.
Provide input to, and have responsibility for, ongoing operations, budgets, multi-year budget forecasts and both strategic and operational planning.
Balance available personnel and funding resources in support of meeting both operational and strategic imperatives. Recognize situations that present themselves and act with leadership to address significant issues.
Work with constituents in conjunction with other IT leaders to interpret customer business needs and make recommendations for strategic investments in technology, applications, business processes, personnel, etc. that meet the goals of the division.
Lead the development of technology-related policies and procedures for the division.
Ensure that applicable Hopkins policies, practices, and regulatory requirements are addressed and followed within the area of responsibility.

Relationship Management

Represent divisional leadership, often with delegated authority, in meetings both within and outside of Hopkins.
Manage the customer relationship and satisfaction, and adherence to service level agreements.
Create and promote a culture of excellent customer service.
Facilitate and influence division-wide strategic initiatives to achieve division goals.
Maintain relationships with strategic technology vendors for the division.

Project/Product Responsibility

Has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the division.
Often primarily responsible for multiple major projects that impact the division.

Staff Management

Develop and implement an effective and efficient organizational structure that, within the bounds of its responsibilities, supports the ongoing operations of the division.
Recruit, develop, retain, organize, and manage the performance of staff.
Other duties as assigned.

Additional responsibilities include

Lead the school's AI portfolio, managing opportunity intake, prioritization, roadmap development, and the lifecycle of AI initiatives from pilot through production.
Identify and advance high-impact AI opportunities by partnering with departments to improve operational effectiveness, service delivery, and strategic outcomes.
Drive enrollment growth and revenue generation through AI-enabled solutions that enhance recruitment, admissions, retention, student engagement, and new business opportunities.
Establish success measures and portfolio governance, including project metrics, performance monitoring, reporting, and recommendations for scaling, modifying, or retiring solutions.
Ensure compliance and responsible AI use by aligning initiatives with university standards for privacy, security, procurement, data management, and AI governance.
Establish and maintain AI delivery standards covering solution design, testing, documentation, training, support, change management, and long-term sustainability.
Provide technical and strategic leadership on AI architecture, platform selection, vendor evaluation, and buy-versus-build decisions while guiding technical staff and project teams.
Partner across the school and university with IT, Data & Business Intelligence, Information Security, faculty, and operational leaders to deliver scalable and integrated AI solutions.
Promote AI adoption and organizational capability by increasing AI literacy, supporting experimentation, facilitating training, and creating pathways for faculty and staff engagement.
Lead people, resources, and communications through staff supervision and development, budget and vendor management, transparent stakeholder communication, and execution of leadership priorities.

Minimum Qualifications

Bachelor's Degree.
Eight years of progressively responsible experience including three years of management/supervisory experience.
Additional education may substitute for required experience and additional related experience may substitute for required education permitted by the JHU equivalency formula. Beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

Project management experience is desirable.
Extensive technical expertise across a broad range of systems
Three years leading AI, machine learning, advanced analytics, or related initiatives.
Demonstrated success moving AI or analytics solutions from concept through production deployment within a complex organization.
Demonstrated success leading change management and adoption initiatives across multiple departments.
Strong technical fluency with AI technologies and the ability to evaluate solution designs, vendor capabilities, and implementation approaches.
Ability to communicate complex technical concepts to non-technical audiences.
Experience implementing generative AI applications in production environments.
Experience delivering retrieval-augmented generation (RAG) solutions and agent-based workflows.
Familiarity with AI governance, compliance, and risk management frameworks.
Experience applying AI or advanced analytics in marketing, admissions, sales, enrollment management, or customer engagement functions.
Familiarity with enrollment funnel management and higher education recruitment strategies.
Experience with enterprise technologies commonly used in higher education, including student information systems, admissions and CRM platforms, ERP and financial systems, learning management systems, business intelligence and analytics platforms.

Technical Skills & Expected Level of Proficiency

Budgeting - Advanced
Cloud Serverless Computing Architecture - Advanced
Project Management - Advanced
User Experience (UX) - Advanced

The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs.

Classified Title: IT Operating Unit Director

Job Posting Title (Working Title): Director, Carey AI Services (Carey Business School)

Role/Level/Range: L/04/LG

Starting Salary Range: $175,000 - $225,000 Annually (Commensurate w/exp.)

Employee group: Full Time

Schedule: Monday - Friday, 9 AM - 5 PM

FLSA Status: Exempt

Location: Hybrid: On-site 3-4 days a week

Department name: 60004457-Software and Reporting Services Group

Personnel area: Carey Business School

This salary range does not include all components of the Carey Business School's compensation program. This position may be eligible for a discretionary bonus. Therefore, the actual compensation paid to the selected candidate may vary slightly from the salary range stated herein. For more information, please contact the hiring department.

Total Rewards

The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies

Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected]. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/.

Vaccine Requirements

Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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Director, Carey AI Services (Carey Business School)

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