Edtech.com's Summary

WGU is hiring a Director of Credential Evaluation. This role involves overseeing the evaluation and transfer of prior educational achievements for students, and developing strategies to optimize credential evaluation processes. The director works with various leadership teams to implement initiatives, monitor metrics, and improve operational efficiency, while possessing extensive knowledge of academic procedures and team leadership.

Highlights

Leads development and improvement of credential evaluation processes.
Requires expertise in Salesforce, Banner, and document management systems.
Compensation ranges from $97,300.00 to $175,200.00.
Must have a Bachelor's degree and 10+ years of relevant experience.
Offers full-time benefits including bonuses, healthcare, and paid time off.
Essential skills include policy development, data analysis, and conflict resolution.
Experience in academic records management and regulatory compliance preferred.
Manages a team to maintain student academic records and improve efficiency.

Director, Credential Evaluation Full Description

Director, Credential Evaluation

Salt Lake City Office

Full time

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Management_Executive 608Pay Range: $97,300.00 - $175,200.00

Job Description

Job Profile Summary

The Director of Credential Evaluation is responsible for the accurate evaluation and transfer of prior educational attainment for students at the university. The Director is responsible for developing, implementing, optimizing, and continuously improving credential evaluation processes, practice standards, playbooks, and metrics. The Director collaborates with Enrollment Leadership, Academic Leadership, Compliance, EdTech, and other Student Lifecycle Services to implement initiatives, monitor metrics, forecast workforce needs, and improve efficiency to meet student outcome goals. This position requires extensive knowledge of academic procedures, records management, related government regulations, computer-based systems development, and team leadership.

Responsibilities

Primary Responsibilities

Creates vision, strategy, and goals, acting as a champion to achieve a culture aligned to the university’s Leadership Principles and Cultural Beliefs.
Oversee the maintenance and integrity of student academic records, including processing of incoming credentials, evaluation of incoming credentials, verification of degree and course completion, and maintaining Credential Partnerships
Drives innovation to improve the student experience through system efficiencies and scalability
Partners with executive leadership to launch strategic initiatives and deploy resources
Assists executive leadership in preparing the Annual Enrollment Operating Plan, Quarterly Business Reviews, and represents outcomes in Weekly/Monthly Business reviews.
Identifies and eliminates bottlenecks, opportunities, and inefficiencies using data and analysis to improve efficiency and staff/student experience.
Prepare and manage departmental budget, ensuring effective allocation of resources.
Develop a team culture that assists the broader Enrollment team in expanding access and achieving established goals and objectives.
Implementation of the credential policies and practices of the University.
Maintenance of the content for the Student Handbook and other compendia of academic policies.
Strategize with other Directors and Senior Managers to improve operational effectiveness and a seamless student experience.
Consistently utilizes Salesforce, Banner, document management, and knowledge sites to manage all aspects of external and internal credential processes effectively.
Effectively lead a team of managers and senior managers including, but not limited to, Credential Evaluation Operations, Credential Evaluation, Credential Processing, and Credential Articulation.
Performs other job-related duties as assigned.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

Qualifications

Knowledge, Skills, and Abilities

Policy development, interpretation, administration; analysis of data; conflict resolution; usage of technology and public speaking
A strong background in policy development, interpretation and administration is required. Command of detail, accuracy, absolute reliability, and an energetic willingness to be involved in the details of the job are all essential.
Exposure to Competency-based Education Models
Communicates to improve and promote teamwork, decision-making, and problem-solving. Listens and responds effectively to the reactions and positions of others and encourages the expression of diverse ideas and opinions. Adjusts message and style to fit the audience. Provides timely and helpful feedback.
Communicates appropriately to gain support with all audiences.
Works cooperatively with others across the organization to achieve shared objectives. Represents own interests while being fair to others and their areas.
Deals constructively with problems that do not have clear solutions or outcomes and effectively manages risk.
Maintains confidence under pressure and manages crises effectively.
Strong outcomes-based orientation and persists in accomplishing objectives despite obstacles and setbacks.
Establishes common objectives and a shared mindset while creating a feeling of belonging and ardent team morale.
Fosters open dialogue and collaboration among the team. Creates a team that works well cross-functionally.
Learns quickly when facing new situations.
Experiments to find innovative solutions.
Action-oriented, entrepreneurial, adaptable, and innovative approach to business planning.
Ability to work effectively in collaboration with diverse groups of people.
The Director must be self-directed and hold a service-centric disposition with a high regard for integrity, trust, and a mission-driven philosophy.
The Director must have breadth and depth of expertise, gained through wide-ranging experience, and have expert-level knowledge, experience and skills related to functional competencies

Education

Bachelor’s degree in a related field

Experience

10 or more years of related experience.
Experience with recruitment strategies with marketing, partnerships, enrollment goals with impacts on multi-year financial planning.
Experience leading enrollment initiatives and teams and strategic initiatives in an educational setting.
Experience working in a dynamic, ever-changing environment, with a focus on metrics and SLAs.
Minimum of 5 years of senior-level leadership experience managing a variety of services within a complex environment
In-depth experience in organizational leadership includes the ability to coach staff, manage priorities, develop high-performance teams, set and achieve strategic objectives, and manage department budgets.
Administrative experience with Customer Relationship Management systems (Salesforce), Reporting Systems (Tableau, Power BI), and Student Information Systems (Banner).

Preferred Qualifications

Master’s degree in business, organizational management, public policy, or higher education
Experience utilizing large language models, machine learning, and OCR tools
Five years of experience in higher-education academic records management, regulatory compliance, and student information systems.

Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

Original Job Description