Cornerstone OnDemand
Director, Customer Community
Edtech.com's Summary
Cornerstone is hiring a Director, Customer Community. This role leads the strategy, management, and engagement efforts of the online customer community platform to drive user interaction, satisfaction, and business growth. The Director collaborates cross-functionally to align community initiatives with company goals and ensures the community environment remains positive and productive.
Highlights
- Develop and implement strategies to grow and engage the online customer community.
- Manage the community platform's technical infrastructure and user experience.
- Establish and enforce community guidelines to maintain a respectful environment.
- Collaborate with product, sales, marketing, and service teams on content and community initiatives.
- Monitor community performance metrics and report trends and opportunities to leadership.
- Stay updated on industry trends and best practices in online community management.
- Requires 5+ years of experience in online community management with leadership responsibilities.
- Strong knowledge of community platforms, social media, and online collaboration tools.
- Excellent communication, strategic thinking, analytical skills, and leadership capabilities.
- Compensation range: $150,000 to $240,000 USD base salary, plus bonuses and benefits.
Director, Customer Community Full Description
Director, Customer Community
Remote, United States
We're looking for a
Director, Customer Community
This role is Remote, United States
The Director, Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Director will develop and execute strategies to foster a vibrant and inclusive online community, ultimately driving customer satisfaction, retention, and business growth. This role requires a combination of strategic thinking, community management expertise, and leadership skills to ensure the community platform’s success and alignment with organizational goals.
In this role you will…
The Director, Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Director will develop and execute strategies to foster a vibrant and inclusive online community, ultimately driving customer satisfaction, retention, and business growth. This role requires a combination of strategic thinking, community management expertise, and leadership skills to ensure the community platform’s success and alignment with organizational goals.
In this role you will…
- Strategy Development: Collaborate with leadership to establish the overall customer community strategy, goals, and targets. Develop and implement strategies to drive user engagement, promote community growth, and enhance community value.
- Platform Management: Oversee the management of the online community platform team, including its technical infrastructure, features and functionality. Continuously evaluate and optimize platforms to ensure intuitive user experience and support ongoing community growth.
- Community Engagement: Develop and execute engagement initiatives to foster a vibrant and active online community. Implement strategies to encourage meaningful interactions, facilitate knowledge sharing, and build strong relationships among community members.
- Content Strategy: Work closely with internal product, sales, service, and marketing teams to develop a content strategy that aligns with customer needs and interests. Ensure the creation and delivery of high quality, relevant content that drives engagement and supports community objectives.
- Community Guidelines and Policies: Establish and enforce community guidelines and policies to maintain and positive and respectful online environment. Regularly assess and update guidelines to address emerging needs and questions.
- Performance Monitoring and Reporting: Track key community metrics, such as user activity, engagement rates and sentiment analysis. Provide regular reports to leadership highlighting community performance, trends, and opportunities for improvement.
- Cross-Functional Collaboration: Collaborate with internal stakeholders, including marketing, customer success and product teams to align community initiatives with broader organizational strategies. Advocate for the customer community’s needs and represent their interests in cross-functional discussions.
- Industry Trends and Best Practices: Stay informed about the latest trends, technologies, and best practices in online community management. Apply industry insights to enhance the customer community platform, engagement strategies and overall community experience.
You have what it takes if you have…
- Proven experience (5+ Years) in online community management, preferably in a leadership or strategic role
- Strong understanding of community platforms, social media and online collaboration tools
- Demonstrated ability to develop and execute community engagement strategies
- Excellent communication skills, with the ability to engage and influence diverse audiences
- Strategic thinker with the ability to translate organizational goals into actionable customer community initiatives
- Analytical Mindset with the ability to leverage data and metrics to drive decision making
- Strong leadership and management skills, with the ability to inspire and motivate through both formal and informal relationships
- Knowledge of Talent Management industry trends, emerging technologies and best practices
Our Culture:
Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.
Who We Are:
Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.
Total Rewards:
At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 150000 - 240000 USD.
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com or +1 855 454 8433.
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