Frontline Education
Director, Data Center Operations
🇺🇸 Remote - US
🕑 Full-Time
💰 TBD
💻 Operations
🗓️ November 5th, 2025
ITIL
ITSM
SaaS
Edtech.com's Summary
Frontline Education is hiring a Director, Data Center Operations. This role leads enterprise-wide data center and network strategy to ensure the reliability, performance, and scalability of the company's global infrastructure while managing 24x7 operations and collaborating across multiple teams.
Highlights
- Lead a senior team managing 24x7 data center, WAN, and perimeter operations.
- Manage colocation data centers, vendor partnerships, and infrastructure capacity.
- Oversee WAN design, routing, carrier relationships, and global connectivity resilience.
- Govern perimeter security platforms including firewalls, WAFs, and load balancers.
- Own IT Service Management processes including Incident, Change, Problem management, and CMDB.
- Implement monitoring, telemetry, and detailed executive reporting on key operational metrics.
- Require 12+ years in infrastructure and network operations with 5+ years in leadership of 24x7 SaaS environments.
- Expertise with ITSM systems (preferably JSM), ITIL practices, DNS, IPAM, PKI, and automation (IaC, NetOps).
- Focus on operational excellence, vendor management, contract optimization, and cost discipline.
- Compensation includes competitive salary, health and wellness benefits, annual bonus, 401(k) match, ESPP, and tuition reimbursement.
Director, Data Center Operations Full Description
Director, Data Center Operations
Location: United States
Description
Director, Data Center Operations
Location: Remote
Remote — with less than 20% travel. This role carries 24×7 ownership of data center and network operations.
How You’ll Contribute to Our Mission
As the Director of Data Center & Network Operations, you’ll ensure the reliability, performance, and scalability of Frontline Education’s global infrastructure. You’ll lead enterprise-wide data center and network strategy — advancing how we deliver resilient SaaS services that empower educators and students every day.
You’ll oversee the technology backbone that powers our platforms: colocation data centers, WAN and perimeter networks, and foundational infrastructure services. Partnering across Engineering, Security, and Platform teams, you’ll champion operational excellence, cost discipline, and a culture of continuous improvement.
How You’ll Drive Success
- Lead a small, senior “player-coach” team responsible for 24×7 data center, WAN, and perimeter operations.
- Manage our colocation strategy across multiple data centers — including vendor partnerships, circuit capacity, and power/cooling integrity.
- Oversee WAN design and operations, routing, site interconnects, and carrier relationships to ensure resilient global connectivity.
- Govern perimeter platforms including firewalls, WAFs (Imperva, Signal Sciences/Fastly, AWS WAF), and hardware load balancers to ensure availability, scalability, and safe change practices.
- Serve as the organizational owner of IT Service Management (ITSM) — including Incident, Change, and Problem processes; CMDB; JSM platform; SLAs/OLAs; and CAB leadership.
- Build disciplined change management and governance workflows that reduce risk and strengthen service reliability.
- Implement robust monitoring, telemetry, and reporting across the network and edge platforms.
- Partner with Security to ensure strong separation of duties, safe policy execution, and proactive risk mitigation.
- Lead the SPOF (single point of failure) reduction program across circuits, edge, and data centers.
- Drive contract optimization and capacity planning to reduce operating costs without sacrificing reliability.
- Report key metrics to executives — availability, MTTR, change success, and cost performance — with clarity and insight.
What You Bring to Help Us Grow
- 12+ years in infrastructure and network operations, including 5+ years leading 24×7 enterprise or SaaS environments.
- Proven success owning WAN, firewalls, WAFs, and hardware load balancers at scale.
- Demonstrated experience standing up and scaling ITSM systems (preferably JSM) with CMDB and automated service mapping.
- Track record of measurable improvements in MTTR, change failure rate, and availability.
- Strong vendor management and budgeting skills with a focus on operational efficiency.
- Expertise in DNS, IPAM, and PKI platforms, with an automation-first approach (IaC, NetOps, observability).
- Deep understanding of ITIL practices and operational governance.
- A mindset that blends architectural thinking with hands-on leadership — balancing rigor with collaboration.
What You’ll Need to Thrive
- Operational Excellence: You anticipate challenges, build resilient systems, and drive disciplined improvement.
- Adaptable Leadership: You guide teams through change with empathy and clear direction.
- Curious Problem-Solver: You continuously learn, experiment, and improve through data and feedback.
- Collaborative Spirit: You value partnership across Security, SRE, and Platform teams.
- Human-Centered Innovation: You use technology responsibly — to strengthen, not replace, human judgment.
Our Mission, Our People, Our Purpose
At Frontline Education, we’re reimagining what’s possible by becoming an AI-first organization, transforming how we think, work, and serve the educators who shape our schools every day. By using AI in thoughtful, practical ways, we’re creating tools that help educators save time, gain insights, and focus more on what matters most — their students.
As part of our team, you’ll be expected and empowered to build and apply AI skillsets that grow with you, because at Frontline Education, technology amplifies what matters most: the human drive to learn, improve, and make a difference.
Compensation & Benefits
Competitive compensation based on experience, skills, and internal equity.
Comprehensive health, financial, and wellness benefits.
Eligible for annual bonus, 401(k) match, ESPP, and tuition reimbursement.
Includes all benefits described in the Frontline Education “How We Support Growth, Balance, and Well-Being,” “Continuous Learning and Growth,” and “Health, Happiness, and Purpose” sections.
Comprehensive health, financial, and wellness benefits.
Eligible for annual bonus, 401(k) match, ESPP, and tuition reimbursement.
Includes all benefits described in the Frontline Education “How We Support Growth, Balance, and Well-Being,” “Continuous Learning and Growth,” and “Health, Happiness, and Purpose” sections.
Inclusion, Belonging & Equal Opportunity
Frontline Education is an equal opportunity/affirmative action employer. We aspire to have an inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our team.
Interview Process & Data Privacy
As part of our interview process, Frontline uses video conferencing tools that include photo capture and may include automated transcription features. A screenshot or photo will be taken at the start of the interview for internal identification and record-keeping purposes only, and transcription may be used to support notetaking and evaluation consistency. These materials are used solely by our recruiting and hiring teams, stored securely, and not shared outside the hiring process. Candidates may opt out of the transcription at any time by notifying their recruiter in advance. Frontline processes this information in accordance with applicable data privacy laws and only for legitimate business purposes related to recruitment and hiring.
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