Magic EdTech
Director, Digital Accessibility, User Experience
CRM
K-12
WCAG
Edtech.com's Summary
Magic Software Inc. is hiring a Director of Digital Accessibility and User Experience. The Director will serve as a client-facing specialist advising on digital accessibility risk, standards, governance, and strategy for education and learning products. The role involves engaging with senior clients, supporting sales, collaborating with delivery teams, and representing Magic in industry events.
Highlights
- Advise client organizations on digital accessibility compliance, risk assessments, strategy, and operational planning.
- Engage with CIOs, compliance leaders, legal teams, procurement, and product owners in the education sector.
- Support sales efforts and collaborate with internal delivery teams to ensure client success.
- Represent Magic at industry events, consortiums, and lead thought leadership in digital learning accessibility.
- Deep knowledge of accessibility standards (WCAG), certification (ICAAP), audits, remediation, and governance in education.
- Experience in user experience design for learning platforms and ability to develop proposals and client presentations.
- Hands-on experience with digital tools, AI, CRM, and project/task management software.
- Understanding of consulting and outsourcing operations including contracting, budgeting, and billing.
- Strong relationship-building skills with CXO-level clients and extensive network within the education sector.
- Magic Software serves over 200 global education clients with 1000+ consultants focused on digital learning technology solutions.
Director, Digital Accessibility, User Experience Full Description
Digital Accessibility & User Experience Director
Location: NYC (In-office / Hybrid)
Title: Director, Digital Accessibility, User Experience
Geo Focus: USA
Market Focus: Publishing, Higher Education, K-12, Edtech
Role:
The Director (Digital Accessibility & User Experience)’s role is to serve as a client-facing specialist, engaging with CIOs, compliance leaders, procurement and legal teams, and product owners. The role requires to provide advisory services on digital accessibility risk, standards, governance, and roadmap strategy for learning products and platforms.
Magic’s clients include Education and Workforce learning companies, publishers, edtech companies, Educational and Training certification Institutions catering from Kindergarten to Adult Learners.
The role requires the Director to:
- Externally -Help client organizations with risks review on compliance, define digital accessibility and user experience strategy and help with design of operational plans (gap identification, risks measurement, roadmaps, resourcing, governance, measurement). This would manifest in providing advisory/consulting services, with billable hours when engaging with clients.
- Internally -Support Sales in winning new business & collaborate with delivery teams for client success.
- Industry Presence – Represent Magic in industry events,Industry consortiums and develop and deliver thought leadership that is relevant in the digital learning sector and innovate to create market differentiation.
Experience:
- Deep understanding of digital accessibility standards, guidelines and compliance requirements in the education and learning business.Certification ICAAP. Strong working knowledge of accessibility program components (audits, remediation, validation, governance, sustainment) and practical application of WCAG. Ability to connect the industry trends, compliance requirements and risks.
- Experience in guiding, advising and participation in the area of User Experience for learning products and platforms.
- Ability to capture client requirements, respond to clients requirements with a consulting / solution approach, make presentations, write proposals, and pitch.
- Hands-on experience with digital tools, AI, technologies, project/task management tools, CRM.
- Understanding of Consulting and Outsourcing business, Operational understanding of contracting, Project management, Budgeting, and Billing for advisory and consulting services.
- Relationship building with clients, experience of working and collaborating with senior CXO level leadership.
- Rolodex in the Education Sector.
About Magic Software:
Magic Software Inc. (www.magicsw.com) develops new age digital technology solutions for the Education and Financial services sectors. Magic Software is fully owned by Solmark (www.solmark.com), a DC based PE firm.
Magic Edtech is a market leader in the digital accessibility space for the digital learning industry. Magic is dedicated to help its clients build digital learning products and platforms by engineering technology that delivers better learning outcomes. Our Vision is “Digital Learning for Everyone”. Our mission is to help humanity pursue happiness by making lifelong learning affordable, sustainable, and accessible. Magic has been serving digital learning business since 1989 with its headquarters in Times Square, NYC and offices in London, Delhi(NCR), Indore and Pune. Magic serves over 200+ clients globally that are in education publishing, edtech, K12 schools, universities and training/accreditation businesses. Magic has over 1000+ consultants and engineers that bring deep domain expertise in learning business along with technology and content knowledge.
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