Edtech.com's Summary

George Mason University is hiring a Director, Digital Technologies and Services, University Libraries to lead the team behind the library system’s core technology, including the Alma/Primo Library Services Platform that supports all four Mason libraries. Reporting to the Associate Dean of Digital Strategies and Systems, the director oversees IT infrastructure, web services, desktop support, and application development, while supervising library faculty and staff on both ongoing operations and time-limited projects. The role also builds the digital preservation and risk-mitigation strategy that keeps library systems resilient.

Highlights

Direct the Alma library services platform and the Primo public discovery system supporting all four university libraries
Oversee IT infrastructure, online application development, web services, and desktop support for library staff and the public
Lead the design, planning, and enhancement of the libraries’ electronic resources and web presence
Evaluate emerging technologies and reskill the DTS team to meet shifting operational needs
Supervise library faculty and staff, setting performance goals and coaching for professional growth
Develop a digital preservation and disaster-recovery strategy, including backups, remote storage, and IT risk assessment
ALA-accredited master’s degree in Library or Information Science required, along with significant digital technology leadership and project management experience
Pays $85,000–$115,000 per year, plus a full benefits package with retirement contributions, generous leave, and tuition benefits
Hybrid role based in Fairfax, VA, eligible for up to two days of telework per week
Not eligible for visa sponsorship

Director, Digital Technologies and Services, University Libraries Full Description

About the Department

The University Libraries foster innovation, creativity, and imagination by facilitating and preserving access to scholarship and information, providing expert consultation in the research process, and actively teaching the effective and critical use of information. The Digital Strategies and Systems (DSS) division consists of three units: Mason Publishing Group (MPUB), Digital Technologies and Services (DTS), and Data and Digital Scholarship Services (DDSS). These units are collectively responsible for the library’s technology infrastructure, web presence, data services and research data management programs, George Mason University Press, Mason Publishing imprint, e-journal publishing, and digital repository services (MARS and Dataverse) to advance the University Libraries’ goals and plan.

Within the DSS division, DTS manages the University Libraries’ IT infrastructure that allows users to access, discover, and utilize library resources. The group provides systems support, software development, system integrations, and digital data management. DTS is responsible for specific digital ecosystems, a number of enterprise-wide services including Primo and Alma, user support and operations through desktop support of both staff and public workstations, system administration, software configurations, application support, and system development. They ensure a seamless user experience by managing the libraries’ website, intranet, and discovery tools.

About the Position

The Director, Digital Technologies and Services (DTS) is responsible for the Library Services Platform (Alma/Primo) management that supports all of the university’s four libraries (including the Law Library); IT infrastructure and inventory; online applications management and development, including for library content management and discovery tools; web services; desktop support; and other special technology projects as required. This position reports to the Associate Dean, Digital Strategies and Systems. The Director leads a range of library faculty and staff on both extended projects and time-limited assignments, collaborating with stakeholders throughout the libraries to build and maintain an understanding of user needs and available technology solutions.

Technology Infrastructure Management and Strategy

Provides direction for the libraries’ primary services delivery platform (Alma) as well as the public-facing discovery system (Primo), authenticated access sub-systems, IT infrastructure including onsite and remote servers, online application development, web services including the libraries’ primary website, and desktop support for staff and public users
Provides a leadership role in the design, planning, development, management and enhancement of the libraries’ electronic resources and web presence
Collaborates and coordinates with library departments on all aspects of information technology needs

Technology Services Change Management

In collaboration with the Associate Dean, Digital Strategies and Services, evaluates emergent best practices and technologies that would improve the libraries’ efficiency and effectiveness in IT operations and library system management, and strategically reskills and directs DTS staff to meet shifting needs and requirements.

Supervision

Sets clear performance goals that align with the libraries’ mission and strategic plan
Effectively communicates expectations to team members, organizes workflows to optimize productivity, and ensures clarity around roles and responsibilities
Drives employee engagement and development by monitoring performance, providing actionable feedback, fostering professional growth through coaching and training, and promoting a collaborative work environment
Champions compliance by upholding university policies, legal standards, and ethical practices

Emergency Preparedness and Digital Preservation

Develops and maintains a strategy to prevent, mitigate, and recover from data loss due to unexpected events
Conducts IT risk assessment, implements systems such as backups and remote storage for proactive mitigation, and maintains documentation to support operational continuity
Researches best practices for IT infrastructure to support digital preservation and the long-term accessibility of digital assets

Required Qualifications

ALA-accredited Master’s Degree in Library or Information Science, or an equivalent certified foreign degree
Significant experience leading digital technology (operating systems, data structures, programming, and networking) initiatives, including staying abreast of evolving information technologies
Considerable experience with Library Services Platform technology
Considerable technology project management experience, including planning, executing, and delivering complex initiatives on time and within budget
Experience supervising staff and/or teams
Knowledge of current and emerging information technologies to retrieve, create, and provide information products, services, and tools in a library environment
Knowledge of computer hardware and software, networks, and related technologies
Strong communication skills to convey complex, technical concepts to technical and non-technical audiences

Preferred Qualifications

Considerable experience with the Alma/Primo library management system
Experience managing system migrations to the cloud
Ability to lead organizational change in response to evolving technologies
Web and digital development knowledge and skills

Compensation and Work Arrangement

Anticipated hiring range: $85,000 – $115,000
Full-time (1.0 FTE, 40 hrs/wk); Hybrid Eligible, up to 2 days of telework
Not eligible for visa sponsorship
Comprehensive total rewards package including health and wellness benefits, retirement contributions, generous leave, and tuition benefits for employees

Instructions to Applicants

For full consideration, applicants must apply at jobs.gmu.edu, submitting an online application with three professional references, a cover letter, and a resume. Posting open date: September 11, 2026. For full consideration, apply by October 4, 2026. Open until filled.

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Director, Digital Technologies and Services, University Libraries

Edtech.com's Summary

Director, Digital Technologies and Services, University Libraries Full Description

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