Edtech.com's Summary

PowerSchool Group LLC is hiring a Director, Education Impact Consulting. This role leads product adoption programs and education consultative practices, managing a team of Education Impact Consultants to execute customer engagement and adoption best practices across PowerSchool's product suite. The director collaborates with internal teams to enhance customer satisfaction, improve product adoption rates, and lead strategic development efforts.

Highlights

Lead and manage a team of Senior Managers, Team Leads, and Education Impact Consultants.
Develop and implement customer engagement and adoption strategies.
Work closely with Product, Marketing, Sales, and Customer Success teams.
Monitor usage analytics and customer health metrics for continuous improvement.
10+ years of experience in Customer Success or related fields, with a minimum of 4 years in leadership.
Experience in multi-product SAAS environments is required.
Proficiency in customer success methodologies and change management theory.
Compensation range: $53,100 - $192,500 USD, depending on experience and location.
Technical skills: Preferable experience with Gainsight and Salesforce Lightning.
Bachelor’s degree required; advanced degree is a plus.

Director, Education Impact Consulting Full Description

Overview:

The Director, Education Impact Consulting is responsible for leading out product adoption programs and education consultative practices across the PowerSchool suite of products. This role will oversee a team of Senior Managers, Team Leads and Education Impact Consultants, developing and executing on best-in-class customer engagement, adoption best practices and ensuring customers achieve their desired outcomes and ROI. Responsibilities:

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strategic Development: Define and evolve customer engagement models, adoption best practices and cross functional interactions to support the full PowerSchool suite.
Team Leadership: Manage, coach, and scale a high performing team of Education Impact Consultants who partner directly with customers to drive adoption of their PowerSchool products. Management across multiple levels including Senior Managers, Associate Managers, Supervisors and Individual Contributors. Driving the department towards execution against KPIs
Cross-Functional Collaboration: Work closely with Product, Marketing, Sales and broader Customer Success/Customer Experience teams to align inter-departmental processes and customer engagement models.
Maximize Customer Lifetime Value: Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
Mitigate Renewal Risks: Reduce churn and drive new business growth through greater advocacy and reference ability.
Operational Excellence: Drive adoption focused processes, tools and templates with the Success Operations team
Data-Driven Insights: Monitor usage analytics, customer health metrics/ adoption KPI to identify risks, opportunities and areas for improvement
Thought Leadership: Stay current with industry trends and customer success best practices
Customer Advocacy: Partner with Customer Marketing and Product teams to surface-adoption success stories, feedback loops and references.

Qualifications:
To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Qualifications include:

10+ years of experience in Customer Success, Customer Experience or related fields with 4+ years in a leadership position
Experience leading and scaling teams across multi-product SAAS environments
Strong understanding of customer success methodologies, change management theory, user adoption best practices and value realization
Excellent people management, coaching and organizational skills
Exceptional communication skills, both written and verbal
Strong empathy for customers and passion for revenue and growth
Flexible approach, able to operate effectively with uncertainty and change
K12, Government, Public sector experience required
Bachelor’s degree required, advanced degree a plus. Gainsight and Salesforce Lightning experience preferred

Compensation & Benefits:
PowerSchool offers the following benefits:

Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
Flexible Spending Accounts and Health Savings Accounts
Short-Term Disability and Long-Term Disability
Comprehensive 401(k) plan
Generous Parental Leave
Unrestricted paid time off (known as Discretionary Time Off - DTO)
Wellness Program, including ClassPass & Employee Assistance Program
Tuition Reimbursement
Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $53,100 - $192,500 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.

EEO Commitment:

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com.

Original Job Description

Overview:

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strategic Development: Define and evolve customer engagement models, adoption best practices and cross functional interactions to support the full PowerSchool suite.
Team Leadership: Manage, coach, and scale a high performing team of Education Impact Consultants who partner directly with customers to drive adoption of their PowerSchool products. Management across multiple levels including Senior Managers, Associate Managers, Supervisors and Individual Contributors. Driving the department towards execution against KPIs
Cross-Functional Collaboration: Work closely with Product, Marketing, Sales and broader Customer Success/Customer Experience teams to align inter-departmental processes and customer engagement models.
Maximize Customer Lifetime Value: Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
Mitigate Renewal Risks: Reduce churn and drive new business growth through greater advocacy and reference ability.
Operational Excellence: Drive adoption focused processes, tools and templates with the Success Operations team
Data-Driven Insights: Monitor usage analytics, customer health metrics/ adoption KPI to identify risks, opportunities and areas for improvement
Thought Leadership: Stay current with industry trends and customer success best practices
Customer Advocacy: Partner with Customer Marketing and Product teams to surface-adoption success stories, feedback loops and references.

10+ years of experience in Customer Success, Customer Experience or related fields with 4+ years in a leadership position
Experience leading and scaling teams across multi-product SAAS environments
Strong understanding of customer success methodologies, change management theory, user adoption best practices and value realization
Excellent people management, coaching and organizational skills
Exceptional communication skills, both written and verbal
Strong empathy for customers and passion for revenue and growth
Flexible approach, able to operate effectively with uncertainty and change
K12, Government, Public sector experience required
Bachelor’s degree required, advanced degree a plus. Gainsight and Salesforce Lightning experience preferred

Compensation & Benefits:
PowerSchool offers the following benefits:

Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
Flexible Spending Accounts and Health Savings Accounts
Short-Term Disability and Long-Term Disability
Comprehensive 401(k) plan
Generous Parental Leave
Unrestricted paid time off (known as Discretionary Time Off - DTO)
Wellness Program, including ClassPass & Employee Assistance Program
Tuition Reimbursement
Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

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Director, Education Impact Consulting

Edtech.com's Summary

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