Director Finance Service Delivery (VP, Chief Financial Office)
Baltimore, MD, United States
Job description
Working at JHU
Affiliated Office Address
Baltimore, MD, United States
Requisition ID
121135
Date Created
May 01, 2026
Job Function
Finance/Accounting
Exempt Status
Exempt
Shift Type
Full Time
Schedule
Monday - Friday 8:30am - 5:00pm
Worksite
45-MD:JH at Keswick
Work Modality
On-site: 90-100% of hours worked on-site
Johns Hopkins University is seeking a Director Finance Service Delivery who will oversee and optimize procurement and expense processes. This position will oversee customer service, transactional procurement operations, continuous improvement initiatives, and partner with central teams and leadership to ensure best practices across the institution.
Job Scope/Complexity
The Director Finance Service Delivery role involves high levels of interaction and coordination with divisional and department leaders, staff, and central leaders. This position optimizes processes, drives continuous improvement, and oversees the managers within the Solution Team serving as the primary liaison between the Finance Solution Team and central and divisional finance leadership. This role will ensure transparency, accountability, and alignment with executive directives. This position requires balancing multiple responsibilities and projects simultaneously to ensure timely and effective support to the university.
Specific Duties & Responsibilities
- Lead the strategic direction of the solution teams to enhance user experience and optimize transaction outcomes.
- Oversee all procurement transactional activities within the Solution Team, ensuring compliance with university policies and regulations.
- Monitor and analyze procurement metrics to identify areas for improvement and implement corrective actions within the Solution Team.
- Monitor and manage overall expenses to ensure adherence to budgetary constraints.
- Coordinate training programs with central procurement to educate divisional staff on procurement policies, procedures, and best practices.
- Proactively review and suggest policy updates in coordination with central procurement.
- Provide guidance and support to departments and divisions on procurement-related matters.
- Promote a culture of continuous improvement and innovation across the Solution Team, proactively identifying and advancing initiatives to improve productivity and performance outcomes.
- Advocate for necessary investments in staffing, training, and technology to support evolving service needs.
- Ensure compliance with all relevant laws, regulations, and university policies
- Identify and mitigate procurement risks through effective risk management strategies.
- Leverage procurement technology solutions to design new processes and enhance efficiency.
- Identify opportunities for process automation and implement appropriate solutions.
- Lead initiatives to improve efficiency, reduce costs, and enhance the overall procurement process.
- Communicate effectively with internal and external stakeholders to ensure alignment and transparency.
- Prepare and present reports, dashboards, and strategic recommendations to senior leaders.
- Address any concerns or feedback from stakeholders promptly and professionally.
- Monitor key performance indicators (KPIs) to ensure the Finance Solution Team meets its objectives and continuously improves.
- Oversee the Solution Team Managers, providing feedback and conducting performance reviews.
- Other duties as assigned.
The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs.
Minimum Qualifications
- Bachelor’s Degree or equivalent work experience in Business, Finance, Accounting, Technology or Engineering.
- Eight years of progressively responsible work experience supporting procurement projects, programs and systems in a complex, procure-to-pay (P2P) environment.
- Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
- Knowledge of university policies and procedures related to financial and procurement activities.
- Master's Degree in related field.
- Professional experience in higher education or an academic medical center.
- Proficiency in procurement software.
- Knowledge of Excel, Access and Word.
Technical Skills and Expected Level of Proficiency
- Customer Service - Advanced
- Financial Acumen - Advanced
- Interpersonal Skills - Advanced
- Oral and Written Communication - Advanced
- Problem Solving - Advanced
- Process Improvement - Advanced
- Procurement Strategy Development - Advanced
- Risk Mitigation - Advanced
- Staff Training and Development - Advanced
- Strategic Sourcing - Advanced
Classified Title: Director, Finance Solution Team
Role/Level/Range: L/04/LH
Starting Salary Range: $127,300 - $223,000 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday - Friday 8:30am - 5:00pm
FLSA Status: Exempt
Location: JH at Keswick
Department name: VP, Chief Financial Officer & Treasurer
Personnel area: University Administration
Total RewardsThe referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here:
https://hr.jhu.edu/benefits-worklife/.
Education and Experience EquivalencyPlease refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Applicants Completing StudiesApplicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
Background ChecksThe successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
Diversity and InclusionThe Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the
JHU Roadmap on Diversity and Inclusion.
Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Lawhttps://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAccommodation InformationIf you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at
[email protected]. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit:
https://accessibility.jhu.edu/.
Vaccine RequirementsJohns Hopkins University requires all faculty, staff, and students to receive the
seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.
The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.