Edtech.com's Summary

James Madison University is hiring a Director for IT - Enterprise Applications. This role leads the Enterprise Applications department, managing the development, support, and infrastructure of key university systems like CRM, Finance, HR, and Student Administration, and contributes to strategic initiatives such as Reengineering Madison. The Director collaborates with senior IT leadership to align enterprise application strategies with university goals while ensuring continuous service improvement.

Highlights

Lead and manage staff in the Enterprise Applications department.
Oversee development, support, and infrastructure for enterprise systems including CRM, Finance, Human Resources, and Student Administration.
Play a key role in the Reengineering Madison project and participate on its steering committee.
Collaborate with IT senior management and university stakeholders to develop and implement enterprise application strategies.
Support technology procurement and vet third-party applications for the university.
Required skills include strong leadership, project management, budget development, vendor management, and communication abilities.
Experience managing cloud-based enterprise applications and SaaS services is essential.
Preferred qualifications include a master’s degree, experience in higher education IT, familiarity with Oracle Cloud, Salesforce, PeopleSoft, and cloud integration tools.
Compensation is commensurate with experience.
Reports to the CIO/Associate Vice President for Information Technology and works within the IT division.

Director for IT - Enterprise Applications Full Description

Working Title:Director for IT - Enterprise Applications

State Role Title: N/A

Position Type: Administrative & Professional (Non-teaching Faculty)

Position Status: Full-Time

FLSA Status: Exempt: Not Eligible for Overtime

College/Division: Information Technology

Department:100211 - Enterprise Applications

Pay Rate: Commensurate with Experience

Specify Range or Amount:

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 10/10/2025

About JMU:

Mission
We are a community committed to preparing students to be educated and enlightened citizens who lead productive and meaningful lives.

Vision
To be the national model for the engaged university: engaged with ideas and the world.

Who We Are
Located in the heart of Virginia’s beautiful Shenandoah Valley, the city of Harrisonburg is approximately 120 miles from Washington, D.C. and Richmond, VA. With a population of just over 53,000, Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty and staff. The student body includes approximately 20,000 undergraduate and 1,900 graduate students, with over 1,000 full-time instructional faculty.

JMU offers thriving programs in the liberal arts, science and technology, and professional disciplines at the undergraduate, master’s and doctoral levels. JMU has achieved national recognition for the high quality of its academic programs, focus on maintaining strong student/faculty interaction, and innovative faculty research.

General Information:

James Madison University is seeking an experienced, highly motivated and customer-service focused individual to lead Information Technology’s Enterprise Applications department. This critical IT department is responsible for the oversight, management and support of the university’s enterprise applications. The areas of responsibility include development and application support and infrastructure for systems such as, Customer Relationship Management, Finance, Human Resources, and Student Administration. This position will play a key role in the university’s Reengineering Madison work. More information about Reengineering Madison may be found at https://www.jmu.edu/computing/projects/reengineering-madison/index.shtml.

The Director is responsible for working with IT senior management to develop the strategy for enterprise applications by setting vision in alignment with the strategic plans of IT, Administration and Finance and the University. The successful candidate will provide leadership and management while ensuring continuous improvement of enterprise application services. Reporting to the CIO/Associate Vice President for Information Technology, the Director for IT - Enterprise Applications is a university administrative and professional position.

Duties and Responsibilities:

- Supervise, develop, recruit and retain Enterprise Applications staff.
- Direct, manage and oversee the enterprise applications.
- Develop, communicate and implement support services for applications in conjunction with IT and other areas of the university.
- Collaborate and build strong relationships with other IT directors, IT staff and key stakeholders from across the university.
- Provide leadership for Reengineering Madison along with other technology projects involving technology staff from IT and across the university. Serve as part of the Reengineering Madison steering committee.
- Support IT technology procurement and assist in the analysis and vetting of third-party applications being considered for purchase.
- Serve on the IT senior management team, providing leadership and strategic direction for Information Technology.
- Research existing and new technologies and make recommendations on how they might be leveraged to support our mission.
- Develop and ensure the department follows best practices and standards.
- Participate in Data Stewardship, data governance and digital transformation initiatives and projects.

Qualifications:

- A Bachelor’s degree, preferably in a technology-related discipline, business administration, information systems or a related area.
- Significant relevant experience in managing cloud-based enterprise applications services and Software as a Service.
- Significant relevant experience managing a group of more than ten technology staff.
- Demonstrated experience of strong analytical problem identification and problem-solving skills.
- Demonstrated project management experience.
- Demonstrated experience in budget development and monitoring, contracting and vendor management.
- Ability to communicate, verbally and in writing, complex, technical information to both technical and non-technical audiences, including excellent presentation skills.
- Demonstrated experience in establishing strong stakeholder partnerships.
- Ability to embrace and demonstrate IT’s values of continuous improvement and the university’s values of collaboration, excellence and commitment to higher education.
- Demonstrated organizational skills, flexibility, good judgement, teamwork, attention to detail, problem-solving, life-long learning, sense of humor and initiative.
- Strong overall technical foundation and understanding of the evolving technology landscape.

Preferred experience includes:
- Masters Degree, preferably in a technology-related discipline, business administration, information systems or a related area.
- Relevant experience working in a higher education setting.
- Relevant experience with managing software as a service, customer relationship management systems and infrastructure as a service.
- Experience with cloud-based integration tools.
- Experience with large implementation projects including CRM and ERP.
- Demonstrated experience following Information Technology standards and best practices (ISO 27002, NIST).
- Experience with Oracle Cloud, Salesforce and PeopleSoft Applications Unlimited.

Additional Posting Information:

JMU’s Dual Career and Community Resources Program is available for candidates that will be relocating to the area. For more information, please visit https://bit.ly/2OTF1NG.

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.

Original Job Description