Position: Director, Learning and Development

• Manage the design, development, implementation, and delivery of assigned learning programs, courses, certifications, credentials, certificate programs, and leadership development offerings.
• Translate the learning strategy and workforce development priorities into effective learning solutions, development plans, and delivery schedules for assigned programs and projects.
• Develop learning objectives, assessments, facilitator guides, participant materials, eLearning content, and supporting resources.
• Ensure assigned learning programs align with adult learning principles and instructional design standards, and maintain consistency across programs, delivery formats, and instructional materials.
• Coordinate content review and update cycles to keep assigned programs accurate, current, relevant, and aligned with industry and member needs.
• Develop, maintain, and apply learning course templates, style guides, and production processes that keep assigned programs consistent.

• Support the development, maintenance, and continuous improvement of assigned certification, credentialing, and certificate programs.
• Support assessment development and validation efforts.
• Ensure assigned learning pathways and supporting materials align with program objectives and credentialing standards.
• Monitor certification and credentialing trends and surface recommended improvements where appropriate.

• Develop productive program-level working relationships with facilitators, state associations, and subject matter experts.
• Guide SMEs through course development and review processes.
• Support facilitator onboarding, readiness, and continuous improvement efforts.
• Promote effective instructional practices and learner engagement techniques.
• Gather and analyze facilitator and participant feedback to improve program quality.

• Direct and oversee LMS administration, content, assets, course builds, and learner-facing configuration, remaining willing to work in the system directly when needed.
• Identify and recommend digital learning tools and solutions that improve learner engagement and accessibility.
• Support the effective use of learning technologies within assigned programs and projects.
• Partner with operational support staff to ensure accurate learner records, reporting, and system functionality.

• Implement and administer evaluation processes that measure learner satisfaction, learning outcomes, and program effectiveness.
• Analyze program-level enrollment, completion, certification, and evaluation data to identify trends and opportunities.
• Produce reports and dashboards that equip the Vice President with the data needed for portfolio planning, executive reporting, and continuous improvement.
• Use data and stakeholder feedback to suggest enhancements to learning programs and processes.

• Manage multiple assigned learning programs and initiatives simultaneously, ensuring projects are delivered on time and within scope.
• Develop project plans, timelines, milestones, and resource requirements for assigned initiatives.
• Coordinate with Membership, Meetings and Events, Communications, and external partners to support successful program delivery.
• Support the Vice President in managing contractors, vendors, and external resources supporting learning initiatives.
• Maintain documentation, processes, and project records to support consistency and scalability.

• Support the Vice President's annual learning needs assessments and assigned workforce development initiatives.
• Research industry trends, workforce challenges, and learning best practices to inform portfolio planning.
• Surface program-level insights and learner feedback that inform portfolio decisions.
• Represent Learning and Development in program-level internal meetings, member engagements, and committees as assigned.
• Serve as a dependable execution partner to the Vice President of Learning and Development.

• Bachelor's degree in Learning and Development, Organizational Development, Education, Human Resources, Business Administration, or a related field.
• Five or more years of progressive experience in learning and development, workforce development, professional education, certification, credentialing, or related disciplines.
• Demonstrated experience designing, developing, delivering, and evaluating adult learning programs.
• Experience managing projects involving multiple stakeholders and competing priorities.
• Strong written, verbal, facilitation, and presentation skills.
• Experience collaborating effectively with subject matter experts and cross-functional teams.

• Master's degree in a related discipline.
• Association or nonprofit experience.
• Experience with certification, credentialing, or workforce development programs.
• Experience with learning management systems and instructional technologies.
• Knowledge of adult learning theory, instructional design methodologies, and learning evaluation frameworks.

• Instructional design
• Learning program management
• Project management and execution
• Stakeholder engagement and relationship building
• Facilitation and presentation skills
• Data analysis and evaluation
• Learning technologies and content administration
• Written and verbal communication
• Practical problem-solving and attention to detail
• Continuous improvement mindset

• Honest curiosity and commitment to lifelong learning.
• Bias for action and accountability.
• Passion for creating meaningful learning experiences.
• Resourceful, collaborative, and solutions-oriented.
• Energized by hands-on building, delivery, and follow-through.
• Strong sense of stewardship for member value and organizational resources.
• Adaptable and resilient in a growing and evolving environment.
• The kind of colleague a colleague would like to have.