Edtech.com's Summary

Otis is hiring a Director, Learning Operations. The role involves leading the global operational infrastructure for enterprise learning programs, ensuring consistent and scalable delivery, governance, and continuous improvement while driving operational excellence, process standardization, compliance, and learning technology effectiveness.

Highlights

Lead global learning operations strategy and governance aligned with enterprise talent priorities.
Oversee execution and administration of global learning and leadership development programs.
Manage learning technologies including LMS and partner with IT and vendors to optimize performance.
Develop reporting and analytics to measure program effectiveness and operational performance.
Ensure compliance with training programs and maintain audit-ready processes.
Manage vendor relationships, budgets, and drive cost-saving operational efficiencies.
Lead and develop a global learning operations team with a focus on continuous improvement.
Requires 10+ years in learning operations or related fields with expertise in LMS administration and global team leadership.
Compensation ranges from $175,000 to $195,000 annually, depending on qualifications and experience.
Responsible for delivering high-quality, consistent learning programs with strong learner satisfaction and increased technology adoption.

Director, Learning Operations Full Description

Director, Learning Operations

Remote

OTCTH: Connecticut Home Offices Remote Location, Remote City, CT, 06032 USA

Full time

Date Posted:2026-09-16

Country: United States of America

Location: OTCTH: Connecticut Home Offices Remote Location, Remote City, CT, 06032 USA

Role Summary

The Director, Learning Operations is responsible for leading the global operational infrastructure that enables the successful delivery, governance, administration, measurement, and continuous improvement of enterprise learning programs. This role ensures a consistent, scalable, and high-quality learning experience across all regions while driving operational excellence, process standardization, compliance, reporting, and learning technology effectiveness.

This role owns the operational backbone of learning execution working in close partnership with Regional Talent & Learning Advisors, the role oversees the end-to-end operational framework that supports learning operations worldwide. The role combines strategic leadership with operational and process rigor to ensure learning investments are efficiently executed and deliver measurable business impact. This can be a remote position in the United States.

Key Responsibilities

Learning Operations Strategy & Governance

Develop and execute the global Learning Operations strategy aligned with enterprise talent and capability priorities and strategies.
Establish governance frameworks, standards, service levels, and operating procedures across learning operations.
Drive standardization and simplification of learning delivery processes globally.
Ensure consistent execution while enabling regional flexibility where required.
Lead continuous improvement initiatives to enhance efficiency, quality, and scalability.

Program Delivery & Operational Excellence

Oversee the tactical and operational execution of global learning, leadership development, commercial learning, and functional capability programs in collaboration with Learning Program Managers.
Ensure successful deployment, administration, and completion of learning programs across regions in collaboration with Learning Program Managers.
Drive operational performance through defined service levels, workflows, and accountability measures.
Identify opportunities to streamline learning operations and reduce administrative burden while improving learner experiences.
Lead issue resolution and escalation management for learning operations.

Learning Technology & Digital Experience

Own operational effectiveness of learning technologies, including LMS and related learning platforms.
Partner with HRIS, Digital Technology, and vendors to optimize learning system performance and user experience.
Drive adoption of learning technologies and digital learning solutions.
Ensure data integrity, system governance, and compliance requirements are maintained.
Support future technology enhancements and digital transformation initiatives.

Reporting, Analytics & Insights

Establish learning analytics and reporting capabilities that provide actionable insights to business leaders.
Develop dashboards and metrics to measure participation, completion, adoption, operational performance, and learning effectiveness.
Monitor key performance indicators and identify opportunities to improve outcomes.
Deliver regular operational reviews and executive reporting.

Compliance & Risk Management

Ensure global compliance training programs are administered effectively and on schedule.
Maintain audit-ready processes and documentation.
Monitor regulatory and policy requirements that impact learning administration.
Partner with Legal, Compliance, and HR stakeholders to ensure adherence to enterprise standards.

Vendor & Budget Management

Manage relationships with external learning vendors, service providers, and technology partners.
Oversee operational budgets and expenditures related to learning administration and delivery.
Drive vendor performance management and contract optimization.
Identify opportunities for cost savings and operational efficiencies.

Leadership & Team Development

Lead and develop a global Learning Operations team and associated specialists.
Build organizational capability through coaching, development planning, and succession management.
Foster a customer-focused, continuous improvement culture.

Required Qualifications & Experience

Bachelor's degree in Human Resources, Organizational Development, Business Administration, Education, or related field.
10+ years of progressive experience in learning operations, learning technologies, talent development, or HR operations.
Experience leading global teams and complex operational environments.
Demonstrated expertise in LMS administration, learning technologies, reporting, and process governance.
Strong project and program management capabilities.
Experience managing external vendors and budgets.
Excellent analytical, communication, and stakeholder management skills.
Ability to balance strategic thinking with operational execution.

Key Competencies

Pace: Maintains urgency and drives timely execution without compromising quality.
Performance centricity: Delivering high quality, results focused talent programs for the region.
Leadership: Inspires and influences across diverse teams and geographies.
Collaboration: Builds strong partnerships with business leaders and HR peers.
Innovation: Champions creative solutions for talent challenges.
Agility: Adapts quickly to changing business needs and market dynamics.
Inclusion: Promotes diversity and belonging in all talent practices.

Success Metrics

High-quality, consistent execution of learning programs globally
Learning programs delivered on time and within service-level expectations
Strong learner and stakeholder satisfaction
Increased LMS and learning technology adoption

The salary range for this role is $175,000-$195,000. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

This is a fully remote role.

Apply today to join us and build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].

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