Concorde Career Colleges is hiring a Director of Admissions - CCC to lead recruitment, admissions, and enrollment at its Memphis campus. The director manages the admissions team and builds the strategies that meet the institution's student population and diversity goals.
Highlights
Develop and implement recruitment strategies and enrollment plans that meet institutional enrollment goals
Supervise, monitor, and take part in the enrollment process to meet or exceed budgeted starts
Oversee daily admissions office operations, including application processing, recruitment events, and communication with prospective students
Coach and train Admissions Representatives so they can present programs accurately
Track student inquiries so they are recorded accurately and distributed properly
Keep admissions processes compliant with federal, state, and institutional regulations, including FERPA
Oversee application review, including admission criteria and policy development
Take part in new student orientations, graduations, and other campus activities
Hold a bachelor's degree or at least 7 years of experience in admissions, enrollment management, or a related field
Benefits include a tuition waiver after 6 months, 50% retirement match on the first 6%, and 4 weeks of paid parental leave
Director of Admissions - CCC Full Description
Overview: Director of Admissions
The Director of Admissions is responsible for overseeing the recruitment, admissions, and enrollment processes to meet the institution’s goals for student population and diversity. This leadership role involves developing strategies to attract prospective students, managing the admissions team, and collaborating with internal and external stakeholders to ensure a seamless and effective admissions process. The ideal candidate is a strategic thinker, data-driven decision-maker, and passionate advocate for student success.
In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following Benefits You'll Love -
Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
Retirement Matching: 50% match on the first 6% of your contributions after 90 days
Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
Competitive Insurance: Health, vision, and dental coverage for you and your dependents
Pet Insurance: Competitive coverage for your furry family members through ASPCA
Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment
Responsibilities:
Principal Accountabilities & Deliverables
Develop and implement recruitment strategies and enrollment plans to achieve institutional enrollment goals and support the mission of the organization.
Meet and exceed budgeted starts through the supervising, monitoring and participating in the enrollment process.
Track all student inquiries to maintain process where they are accurately recorded and distributed
Manage process and communication to create positive experience for all prospective students or people who interact with admissions
Oversee the day-to-day operations of the admissions office, including application processing, recruitment events, and communication with prospective students
Manage accountability for reports being completed accurately and forwarded to the appropriate people in a timely manner.
Participate in new student orientations, graduations and other activities as assigned
Deliver coaching and training that enables Admissions Representatives to have the necessary product knowledge to accurately present programs
Track and implement processes and information that are compliant with federal, state, and institutional regulations regarding admissions processes, including FERPA guidelines
Oversee the application review process, including the development of admission criteria and policies
Develop and manage the admissions department budget, ensuring resources are allocated effectively
Promote strategies to attract and enroll a diverse student body, fostering inclusivity and equity in the admissions process
Plan and execute recruitment events, such as open houses, campus tours, and college fairs, to engage prospective students and families
Build relationships with high schools, community colleges, businesses, and other organizations to create pipelines for prospective students
Work closely with the marketing and communications team to develop targeted campaigns and materials for prospective students
Analyze enrollment data and trends to inform decision-making and improve the effectiveness of recruitment and admissions strategies
Monitor and track that enrolled students meet admissions entrance requirements as published in the school catalog and all admissions documents are complete and accurate
Leverage admissions software and CRM tools to streamline operations and enhance the prospective student experience
Partner with academic, financial aid, and student services teams to ensure a smooth transition for new students
Collaborate with retention and student success initiatives to improve enrollment yield and persistence rates
Serve as a key spokesperson for the institution’s admissions process, representing the organization at internal and external events
Hire, train and supervise departmental personnel and assure departmental compliance with all local, state and federal laws and regulations, licensing and accreditation standards and guidelines, Concorde policies and procedures and computer data input, file maintenance, and report generation
Regularly meet with individual Admissions Representatives to review their activity and enhance their skills
Implement and maintain the approved and compliant training process in developing new Admissions Representatives
Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics
Recognizes and rewards employee contributions and achievements
Other duties as assigned
Qualifications: Education / Experience
Bachelor’s degree or minimum of seven (7) years experience in admissions, enrollment management, or a related field (required)
Minimum of five (5) years experience in proprietary in private or public education admissions
A minimum of three (3) years experience as a Director of Admissions or similar leadership role (preferred)
Online Instructors Only: Minimum of three (3) years of online experience providing online education
Experience managing budgets and developing data-driven strategies
Skills
Intermediate level proficiency with productivity software (MS Office), CRM software e.g., Slate, Ellucian, or Salesforce), and other enterprise-level software (Adobe DC, SharePoint, etc.)
Strong understanding of the higher education admissions process, trends, and challenges
Strong leadership and people management skills
Change management skills and able to lead the team through continuous process improvement
Facilitate regular, meaningful two-way communication; Effectively facilitate parties toward productive agreement and solution by defining objectives, addressing issues, and removing potential obstacles for all parties
Identify trends and track key metrics to determine overall effectiveness of initiatives and support of business goals and adjust strategies accordingly
Actively look for ways to assist with employee's needs
Understand the implications of new information for both current and future problem-solving and decision-making
Be aware of others' reactions and understanding why they react as they do
Identify complex problems and reviewing related information to develop and evaluate options and implement solutions
Present ideas in a clear and compelling manner, both verbally and in written format
Exceptional listening and conflict resolution skills
Drive, and be accountable for, results in a fast-paced environment
Abilities
Ability to cultivate a network of contacts throughout the organization and community
Standard Abilities
Able and willing to:
Communicate, think, learn, and reason
Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
Safely ambulate and/or maneuver when on-site at Company locations
Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
Ability to use good judgment, problem-solving and decision-making skills
Ability to maintain confidentiality and manage sensitive information with discretion
Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
Ability to gain, understand and apply information and data as it relates essential functions of the position
Ability to foster long-term relationships with stakeholders
Work Environment
Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
This position is designated as variable. This position is eligible for a remote, hybrid and/or onsite work location to meet business needs. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures. Work environments may include exposure to student learning environments with a variety of conditions. Employees must meet minimum technical standards for eligibility and participation.
