Director of Advancement Services

Edtech.com's Summary

Troy University is hiring a Director of Advancement Services. This role provides strategic and administrative oversight for gift administration, compliance, and advancement services to support the university's philanthropic goals. The Director manages donation processing, database administration, prospect management, and supervises staff to ensure effective fundraising operations and reporting.

Highlights

Manage all donation processing and constituent data entry to maintain database integrity.
Oversee online giving through Troy University Foundation and Blackbaud’s Raiser’s Edge/NXT CRM platform.
Serve as liaison with Foundation Accounting for deposits, fund accounts, and audits.
Monitor and report on fundraising program progress and collaborate on scholarship and campaign initiatives.
Administer Foundation scholarship award program and donor communications including tax statements and endowment reports.
Administer donor database software, conduct data mining and analytics, and provide Raiser’s Edge/NXT training.
Establish and supervise prospect identification, qualification, solicitation, stewardship, and reporting systems.
Provide leadership and oversight to Coordinator of Prospect and Donor Research and Development Support Specialist.
Require a Bachelor’s degree and 5–10 years related work experience, proficiency in Microsoft Word, Excel, PowerPoint.
Preferred experience with Blackbaud’s Raiser’s Edge/NXT, knowledge of CASE and IRS charitable giving rules, and strong strategic thinking skills.

Director of Advancement Services Full Description

Frequently Asked Questions

Director of Advancement Services

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Posting Details

Position Information

Posting Number	SF2489P
Position Title	Director of Advancement Services
Position Type	Professional/Salaried
Department	Advancement Services
Division	Government and External Relations
Campus	Troy
Work Status	Full-Time (FT)
Temporary	No
Location	Troy - T01
Job Summary	Under the direction of the Associate Vice Chancellor for Development & Alumni Engagement, the Director of Advancement Services provides strategic and administrative support to assist the university in achieving its philanthropic goals and provides a variety of centralized gift and endowment activities with oversight of the day-to-day operations of gift administration, compliance, and advancement services. The Director of Advancement Services supervises the Coordinator of Prospect and Donor Research and the Development Support Specialist positions. Gift Processing Responsible for managing all donation and constituent data entry that facilitates accurate, confidential, and secure transaction processing in an effort to ensure the integrity of the database at all times. Oversees online giving through the Troy University Foundation, Blackbaud’s CRM—Raiser’s Edge/NXT platform, and other platforms. Serves as the primary liaison with Foundation Accounting in the facilitation of daily deposits, fund accounts, and annual auditing within Advancement Services. Responsible for monitoring, analyzing, and reporting on the progression of on-going fundraising programs/campaigns. In collaboration with the Office of Admissions, assists in the establishment of new scholarship funds, new foundation accounts, fundraising projects and capital campaigns. Oversees and administers the Foundation scholarship award program, coordinates scholarship awarding with appropriate scholarship committees, and prepares payment for each academic year of Foundation Scholarships. Provides information to donors and prospective donors regarding endowment funds and reports, restricted and unrestricted giving, scholarship establishment, stocks and gifts-in-kind, and matching gift companies. Provides donors with annual tax statements and donor endowment reports. Provides annual, quarterly, monthly, weekly, and daily fundraising reports to the AVC and other senior leadership, including deans and development officers, as requested by the AVC. Supervises donor recognition, donor acknowledgements, and pledge reminders. Database Management and Reporting Responsible for the overall administration, maintenance, and compliance of all donor database software components including data entry and output, imports, clean up, data enrichment, technical issues, database training, creating and maintaining online donation and event registration forms, and subscription management. Lead data mining and analytics initiatives. Provides the development and alumni team with complete Raiser’s Edge/NXT training that includes: database credentials and user rights, use of queries, exports, reports, constituent searches, constituent records and data placement, and specific training to development officers including actions and proposals, and opportunities. Extract information from the donor database to meet the reporting needs of development & alumni team by providing financial reports, constituent reports, and survey reports. Produce targeted mailing lists for solicitations, invitations, etc. for the development & alumni team and other university staff as approved by the AVC. Ensure and maintain compliance with financial management policies and practices, federal regulatory requirements, and conforming to CASE standards. Prospect Management Establish, implement, and supervise the system of prospect identification, qualification, solicitations, stewardship, along with prospect research and prospect tracking/reporting. Ensure all development officers have effective tracking systems to support the progression and success of their respective donor portfolio and pipeline. Develop and analyze prospective donor lists for prospect identification and solicitor assignments. Provide leadership to the the Coordinator of Prospect and Donor Research in designing and implementing prospect protocols, standards, and procedures for tracking and reporting development officer fundraising activities and results. Provide the AVC with forecasting reports, prospect progression reports, contact reports, proposal analysis reports, prospect ratings, and new identified prospect pool screenings.
Minimum Qualifications	1. Bachelor’s degree in a related field 2. Minimum of five to ten years of related work experience 3. Exceptional professional and ethical standards for handling confidential information 4. Proven organizational and project management skills in a fast-paced, complex environment 5. Team oriented, self-motivated, and results driven 6. Exceptional interpersonal skills with the proven ability to collaborate effectively with leadership, faculty, staff, and alumni 7. Exceptional organizational skills with the ability to multi-task 8. Strong written and oral communication skills 9. Ability to interact with a wide variety of constituents 10. Proficiency with Word, Excel, and PowerPoint
Preferred Qualifications	1. Experience with Blackbaud’s Raiser’s Edge/NXT or other CRM platforms 2. Knowledge of charitable giving policies and procedures pertaining to CASE and IRS rules and regulations around charitable contributions 3. Demonstrated ability to think strategically and creatively 4. Ability to work well under deadlines and manage details of several concurrent projects with close attention to detail 5. Resourceful, creative thinker with superior problems solving skills
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?	No
Work Hours	Standard office hours
List any hazardous conditions or physical demands required by this position	n/a
Does this position have supervisory responsibility?	Yes
Posting Date	04/13/2026
Closing Date
Open Until Filled	Yes
Special Instructions to Applicants
Quick Link	https://www.troyuniversityjobs.com/postings/46867

Reference Letters

Solicit References Through the System?	No
Last Day a Reference Provider Can Submit Reference
Applicant Special Instructions	Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact jobs@troy.edu.

Supplemental Questions

Required fields are indicated with an asterisk (*).

* How did you hear about this employment opportunity?
- Troy University employment website (www.troyuniversityjobs.com)
- Chronicle of Higher Education
- Higher Ed Jobs
- Social Media website
- Indeed
- Other employment website (please specify below)
- Employee Referral (please specify below)
- Local newspaper (please specify below)
- Professional journal (please specify below)
- Other source (please specify below)
Please specify:
(Open Ended Question)
* Regarding your current employment status, please select one of the following:
- Not a current Troy University employee
- Current part-time Troy employee (including adjunct faculty)
- Current full-time Troy employee - initial appraisal period complete
- Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
* Do you have a Bachelor's degree in a related field?
- Yes
- No
* Do you have a minimum of five to ten years of related work experience?
- Yes
- No

Applicant Documents

Required Documents

Resume
Cover Letter
List of References

Optional Documents

Unofficial Transcript 1

- Employment is contingent upon a satisfactory background check.
- Troy University is an Equal Employment Opportunity and Affirmative Action employer.
- Troy University participates in eVerify.

To ensure the security of your data, you will be logged out due to inactivity in 3 minutes at
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Any data not saved will be lost.

Click 'OK' to keep your session active.

Original Job Description

Frequently Asked Questions

Director of Advancement Services

Bookmark this Posting Print Preview | Apply for this Job

Posting Details

Position Information

Posting Number	SF2489P
Position Title	Director of Advancement Services
Position Type	Professional/Salaried
Department	Advancement Services
Division	Government and External Relations
Campus	Troy
Work Status	Full-Time (FT)
Temporary	No
Location	Troy - T01
Job Summary	Under the direction of the Associate Vice Chancellor for Development & Alumni Engagement, the Director of Advancement Services provides strategic and administrative support to assist the university in achieving its philanthropic goals and provides a variety of centralized gift and endowment activities with oversight of the day-to-day operations of gift administration, compliance, and advancement services. The Director of Advancement Services supervises the Coordinator of Prospect and Donor Research and the Development Support Specialist positions. Gift Processing Responsible for managing all donation and constituent data entry that facilitates accurate, confidential, and secure transaction processing in an effort to ensure the integrity of the database at all times. Oversees online giving through the Troy University Foundation, Blackbaud’s CRM—Raiser’s Edge/NXT platform, and other platforms. Serves as the primary liaison with Foundation Accounting in the facilitation of daily deposits, fund accounts, and annual auditing within Advancement Services. Responsible for monitoring, analyzing, and reporting on the progression of on-going fundraising programs/campaigns. In collaboration with the Office of Admissions, assists in the establishment of new scholarship funds, new foundation accounts, fundraising projects and capital campaigns. Oversees and administers the Foundation scholarship award program, coordinates scholarship awarding with appropriate scholarship committees, and prepares payment for each academic year of Foundation Scholarships. Provides information to donors and prospective donors regarding endowment funds and reports, restricted and unrestricted giving, scholarship establishment, stocks and gifts-in-kind, and matching gift companies. Provides donors with annual tax statements and donor endowment reports. Provides annual, quarterly, monthly, weekly, and daily fundraising reports to the AVC and other senior leadership, including deans and development officers, as requested by the AVC. Supervises donor recognition, donor acknowledgements, and pledge reminders. Database Management and Reporting Responsible for the overall administration, maintenance, and compliance of all donor database software components including data entry and output, imports, clean up, data enrichment, technical issues, database training, creating and maintaining online donation and event registration forms, and subscription management. Lead data mining and analytics initiatives. Provides the development and alumni team with complete Raiser’s Edge/NXT training that includes: database credentials and user rights, use of queries, exports, reports, constituent searches, constituent records and data placement, and specific training to development officers including actions and proposals, and opportunities. Extract information from the donor database to meet the reporting needs of development & alumni team by providing financial reports, constituent reports, and survey reports. Produce targeted mailing lists for solicitations, invitations, etc. for the development & alumni team and other university staff as approved by the AVC. Ensure and maintain compliance with financial management policies and practices, federal regulatory requirements, and conforming to CASE standards. Prospect Management Establish, implement, and supervise the system of prospect identification, qualification, solicitations, stewardship, along with prospect research and prospect tracking/reporting. Ensure all development officers have effective tracking systems to support the progression and success of their respective donor portfolio and pipeline. Develop and analyze prospective donor lists for prospect identification and solicitor assignments. Provide leadership to the the Coordinator of Prospect and Donor Research in designing and implementing prospect protocols, standards, and procedures for tracking and reporting development officer fundraising activities and results. Provide the AVC with forecasting reports, prospect progression reports, contact reports, proposal analysis reports, prospect ratings, and new identified prospect pool screenings.
Minimum Qualifications	1. Bachelor’s degree in a related field 2. Minimum of five to ten years of related work experience 3. Exceptional professional and ethical standards for handling confidential information 4. Proven organizational and project management skills in a fast-paced, complex environment 5. Team oriented, self-motivated, and results driven 6. Exceptional interpersonal skills with the proven ability to collaborate effectively with leadership, faculty, staff, and alumni 7. Exceptional organizational skills with the ability to multi-task 8. Strong written and oral communication skills 9. Ability to interact with a wide variety of constituents 10. Proficiency with Word, Excel, and PowerPoint
Preferred Qualifications	1. Experience with Blackbaud’s Raiser’s Edge/NXT or other CRM platforms 2. Knowledge of charitable giving policies and procedures pertaining to CASE and IRS rules and regulations around charitable contributions 3. Demonstrated ability to think strategically and creatively 4. Ability to work well under deadlines and manage details of several concurrent projects with close attention to detail 5. Resourceful, creative thinker with superior problems solving skills
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?	No
Work Hours	Standard office hours
List any hazardous conditions or physical demands required by this position	n/a
Does this position have supervisory responsibility?	Yes
Posting Date	04/13/2026
Closing Date
Open Until Filled	Yes
Special Instructions to Applicants
Quick Link	https://www.troyuniversityjobs.com/postings/46867

Reference Letters

Solicit References Through the System?	No
Last Day a Reference Provider Can Submit Reference
Applicant Special Instructions	Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact jobs@troy.edu.

Supplemental Questions

Required fields are indicated with an asterisk (*).

* How did you hear about this employment opportunity?
- Troy University employment website (www.troyuniversityjobs.com)
- Chronicle of Higher Education
- Higher Ed Jobs
- Social Media website
- Indeed
- Other employment website (please specify below)
- Employee Referral (please specify below)
- Local newspaper (please specify below)
- Professional journal (please specify below)
- Other source (please specify below)
Please specify:
(Open Ended Question)
* Regarding your current employment status, please select one of the following:
- Not a current Troy University employee
- Current part-time Troy employee (including adjunct faculty)
- Current full-time Troy employee - initial appraisal period complete
- Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
* Do you have a Bachelor's degree in a related field?
- Yes
- No
* Do you have a minimum of five to ten years of related work experience?
- Yes
- No

Applicant Documents

Required Documents

Resume
Cover Letter
List of References

Optional Documents

Unofficial Transcript 1

- Employment is contingent upon a satisfactory background check.
- Troy University is an Equal Employment Opportunity and Affirmative Action employer.
- Troy University participates in eVerify.

To ensure the security of your data, you will be logged out due to inactivity in 3 minutes at
.

Any data not saved will be lost.

Click 'OK' to keep your session active.

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Director of Advancement Services

Edtech.com's Summary

Director of Advancement Services Full Description

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